HP StorageWorks 1/8 Tape Autoloader User and Service Guide (August 2005)

Diagnostics and troubleshooting50
Troubleshooting table
Table 19 Troubleshooting table
Problem Solution
Power
Autoloader does not power
on.
• Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. Try another working
outlet.
• Replace the power cord.
• Contact your service representative.
No display messages appear. • Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the autoloader.
• Download autoloader firmware.
• Contact your service representative.
Tape Movement
Tape stuck in drive. 1. Power cycle the autoloader, allow it to complete initialization,
which in rare cases can take as long as 10 minutes, and then
retry unloading the tape using the autoloader operator’s
panel controls.
2. Allow the tape drive to complete all operations. This may take
as long as ten minutes if you reset or cycle power on the
autoloader while the cartridge is positioned at the physical
end of the media.
3. Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any
hold it has on the tape drive. Temporarily disconnecting the
autoloader from the host server and power cycling eliminates
the host and its software as a problem source.
4. Contact your service representative.
Tape stuck in storage slot. See ”Removing stuck tapes from slots” on page 55.