HP StorageWorks All-in-One Storage System User Guide (440583-006, June 2008)

9 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage system
Use the references and general guidelines in this section to troubleshoot your HP StorageWorks
All-in-One Storage System.
Operating system problems and resolutions
Use the suggestions below to help resolve operating system issues.
Table 48 Operating system problems
ActionProblem
Scan for viruses with an updated virus scan utility.Operating system locks up
• Remove any newly installed software or hardware
to verify that they are not the cause.
• Boot the server in Safe Mode or the last known
good configuration.
If neither of these actions resolves the problem, contact
an authorized service provider. For more information
about debugging tools or specific GPF messages, see
the Microsoft web site: h
ttp://www.microsoft.com/
whdc/devtools/debugging/default.mspx.
General protection fault (GPF) occurs. This can occur
when the Microsoft operating system terminates
suddenly with an error, including, but not limited to:
• Miscalculating the amount of RAM needed for an
allocation
• Transferring execution to a segment that is not
executable
• Writing to a read-only or a code segment
• Loading a bad value into a segment register
• Using a null pointer
A GPF is immediately identifiable by a blue screen
with white text, and the text may contain information
that identifies the problem.
Follow the information provided in the error log, and
then see the operating system documentation.
Errors are displayed in the error log
Operating system updates
Use care when applying operating system updates (service packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific
fixes from the update, HP recommends that you do not apply the updates.
If you decide to apply an operating system update:
1. Perform a full system backup.
2. Apply the operating system update using the instructions provided.
HP StorageWorks All-in-One Storage System 121