Brocade EZSwitchSetup Administrator's Guide - Supporting Fabric OS v5.3.0 and Brocade 200E, 3250, 4100, 4900, 5000 (53-1000441-01, June 2007)

EZSwitchSetup Administrator’s Guide ix
53-1000441-01
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
- Technical Support contract number, if applicable
- Switch model
- Switch operating system version
- Browser and Java Plug-in version
- Error numbers and messages received
- Java console window messages
- Screen shots
- supportSave command output
- Detailed description of the problem and specific questions
- Description of any troubleshooting steps already performed and results
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here:
:
The serial number label is located as follows:
- Brocade 200E switches: On the nonport side of the chassis
- Brocade 3250 switches: On the bottom of the chassis
- Brocade 4100, 4900, and 5000 switches: On the switch ID pull-out tab located on the
bottom of the port side of the switch.
3. World Wide Name (WWN)
- Brocade 200E, 3250, 4100, 4900, and 5000 switches: Provide the license ID. Use the
licenseIdShow command to display the license ID.
Document Feedback
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