HP Service Pack for ProLiant Quick Start Guide

7 Support and other resources
SPP support policy
For the support period of each active SPP, see the HP Service Pack for ProLiant Release Notes on
the SPP Information Library.
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Active Health System log (HP ProLiant Gen8 servers only).
Download and have available an Active Health System log for seven days before the failure
was detected. For more information, see the HP Intelligent Provisioning User Guide at http://
www.hp.com/go/intelligentprovisioning/docs.
• OA SHOW ALL report (for HP BladeSystem products only)
For information on obtaining the OA SHOW ALL report, see: http://www.hp.com/go/OAlog.
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website: http://www.hp.com/go/assistance
• Use the Contact HP link on the HP Support Center website: http://www.hp.com/go/hpsc
• In the United States, call [phone] to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
Receive, by email, support alerts announcing product support communications, driver updates,
software releases, firmware updates, and customer-replaceable component information by signing
up at http://www.hp.com/go/myadvisory.
To change options for support alerts you already receive, click the Sign in link on the right.
Related information
The SPP website contains documents, Customer Advisories, and a video library: http://
www.hp.com/go/spp.
The SPP Information Library at http://www.hp.com/go/spp/documentation includes:
• HP Service Pack for ProLiant Release Notes
• HP Service Pack for ProLiant Support Guide
SPP support policy 23