Basics Guide

• Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause

temporary printing problems.

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the product.

2. Visit the HP online support Web site at

www.hp.com/support. HP online support is available to

all HP customers. It is the fastest source for up-to-date device information and expert assistance

and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the product

• Valuable product and troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available when you

3. Call HP support. Support options and availability vary by device, country/region, and language.

For support contact information, see the inside back cover of this guide.

Chapter 2

20 Troubleshooting and support

Troubleshooting and support