9.5 HP P4000 SAN Solution Software Release Notes (AX696-96235, September 2012)

Table Of Contents
NSM 2060 G2
HP LeftHand P4300
HP LeftHand P4500
HP P4300G2
HP P4500G2
Verify the controller by navigating to the Diagnostics category and refreshing the Hardware Information
report. The controller is listed in the Controller/Cache Items category.
Do not pull any drives from the array while RAID 6 is rebuilding.
In rare situations, creating a bond may result in an event notice
Due to timing issues in the software, after you create a new bond you may get the event notice “NIC
Motherboard:Port2=down. You can safely ignore this event.
An error occurs when an application-managed snapshot is created during NIC failover
on an application server
If an application-managed snapshot is created while a NIC failover is in progress on an application
server, the following error may display in the Windows event log:
App-Managed SS Failed: Could not get list of volumes on server
Wait until the NIC failover has completed. Application-managed snapshots should then resume
successfully.
Intermediate VMware snapshots are not deleted when a timeout error occurs
The process of creating an application-managed snapshot for a VMware volume involves creating
snapshots for all virtual machines on the volume, creating the SAN/iQ snapshot, and deleting the
intermediate virtual machine snapshots. If a timeout error occurs when the snapshot is being created
(this can occur if a virtual machine is busy), the snapshot will still be created, but the intermediate
virtual machine snapshots will not be deleted.
You can determine if this issue occurred by reviewing the event log. Error messages such as “failed
to create application-managed snapshot” or “failed to create snapshots for one or more VMs will
display. Also, the Application Aware Snapshot Manager will not indicate that snapshots were deleted.
To resolve the issue, you must delete the intermediate snapshots manually.
HP Technical Support
For technical support, call 1-800-633-3600, then say “LeftHand Solutions at the voice prompt.
Before contacting HP, collect the following information:
Product model names and numbers
Technical support registration number (if applicable)
Product serial numbers
Error messages
Operating system type and revision level
Detailed questions
You can find more information about the HP P4000 products from the Manuals page of the HP Business
Support Center website:
http://www.hp.com/support/manuals
16 HP Technical Support