HP StorageWorks P4000 G2 Unified NAS Gateway User Guide (5697-0624, November 2010)

7 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage system
The “Support and troubleshooting” task at the HP Support & Drivers web site (http://www.hp.com/
go/support) can be used to troubleshoot problems with the storage system. After entering the storage
system name and designation (for example, ML110 G5 storage system) or component information
(for example, Array Configuration Utility), use the following links for troubleshooting information:
• Download drivers and software—This area provides drivers and software for your operating system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or component.
User guides can be a useful source for troubleshooting information. For most storage system
hardware platforms, the following ProLiant server manuals may be useful for troubleshooting as-
sistance:
• HP ProLiant Server User Guide or HP ProLiant Server Maintenance and Service Guide.
These guides contain specific troubleshooting information for the server.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with
a ProLiant server. The guide is available at http://h20000.www2.hp.com/bc/docs/support/
SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Some troubleshooting procedures found in ProLiant server guides may not apply to the HP
StorageWorks P4000 G2 Unified NAS Gateway. If necessary, check with your HP Support
representative for further assistance.
For software related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The release notes for the storage system product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage systems.
Known issues and workarounds for the storage system products and the service release are addressed
in release notes. To view the latest release notes, go to http://www.hp.com/go/nas, select your
product family, product model, click Support for your product, and then click Manuals.
WEBES (Web Based Enterprise Services)
WEBES is a tool suite aimed at preventing or reducing your system's down time. The tool suite has
the following components:
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