9.5 HP P4000 Application-Aware Snapshot Manager Deployment Guide (AX696-96106, September 2011)

For example, a CommVault QR job requests a transportable snapshot from the VSS Provider. When
the snapshot is no longer needed, you can log in to the CommVault application and delete the
snapshot that is associated with the job that created it.
Troubleshooting the Application Aware Snapshot Manager
The Application Aware Snapshot Manager VSS Provider runs as an NT service. You can view
both the Volume Shadow Copy service and the VSS Provider service in the Computer Management
window under Services and Applications > Services.
Restarting the VSS Provider service
The VSS Provider service starts automatically. If you check in the Services list and it is not started,
you can start it manually.
Viewing the event log messages
The event log reports issues with the VSS Provider, the iSCSI initiator, and Volume Shadow Copy.
Open the event log to view messages about those applications.
Uninstalling the Application Aware Snapshot Manager
Uninstall the Application Aware Snapshot Manager using Start→Control Panel→Programs and
Features.
6 The Application Aware Snapshot Manager