HP Officejet J6400 All-in-One series User Guide Podręcznik użytkownika
HP Officejet J6400 All-in-One series User Guide
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................9 Understand the device parts ...................................................................................................10 Front view .........................................................................................................................10 Printing supplies area ........................................................................
Print on both sides (duplexing) ...............................................................................................34 Guidelines for printing on both sides of a page .................................................................34 Perform duplexing .............................................................................................................34 Cancel a print job ....................................................................................................................
Contents 7 Fax Send a fax ..............................................................................................................................49 Send a basic fax ...............................................................................................................50 Send a fax manually from a phone ...................................................................................50 Send a fax using monitor dialing .........................................................................
4 Configure and manage Manage the device .................................................................................................................72 Monitor the device ............................................................................................................73 Administer the device .......................................................................................................73 Use device management tools .................................................................
Contents Configure the device (Windows) ...........................................................................................106 Direct connection ............................................................................................................107 Install the software before connecting the device (recommended) ...........................107 Connect the device before installing the software .....................................................
Poor print quality and unexpected printouts ..........................................................................138 Common poor quality printout problems .........................................................................139 Meaningless characters print ..........................................................................................139 Ink is smearing ................................................................................................................
Contents B Support and warranty Obtain electronic support ......................................................................................................173 Warranty ...............................................................................................................................174 Obtain HP telephone support ...............................................................................................175 Before you call .................................................................
Regulatory information for wireless products ........................................................................197 Exposure to radio frequency radiation ............................................................................197 Notice to users in Brazil ..................................................................................................197 Notice to users in Canada ..............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • • Find other resources for the product Understand the device parts Turn off the device Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information.
Chapter 1 (continued) Resource Description ◦ ◦ • • HP Web sites Serial number Firmware version number Number of pages printed from the trays and accessories Ink levels Provide the latest printer software, and product and support information. www.hp.com/support HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge. For more information, see Obtain HP telephone support.
1 Automatic document feeder (ADF) 2 Device control panel 3 Memory card slots 4 Output tray extension 5 Output tray 6 Input tray 7 Scanner glass 8 Scanner lid Printing supplies area 1 Print-carriage access door 2 Print cartridges Back view Understand the device parts 11
Chapter 1 1 Duplexer 2 Duplexer latch 3 Ethernet port 4 Power input 5 1-Line (fax), 2-EXT (phone) 6 Rear universal serial bus (USB) port 7 Document feeder tray Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Scan To: Presents the Scan To menu for selecting a scan destination.
(continued) Label Name and Description 13 START FAX Black: Starts a black-and-white fax job. 14 START FAX Color: Starts a color fax job. 15 One-touch speed-dial buttons: Access the first five speed-dial numbers. 16 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks while performing a job. When the device is turned off, a minimal amount of power is still supplied.
Chapter 1 (continued) Description Recommended number of connected computers for best performance Supported software features Setup instructions guide, and then see Configure network options in this guide for further instructions. Printer sharing Up to five computers. The host computer must be turned on at all times, or the other computers cannot print to the device. 802.11 wireless Up to five computers connected to the device using a hub or router.
2 Use the device This section contains the following topics: • • • • • • • • • • • • Use device control panel menus Device control-panel message types Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Load originals Select print media Load media Print on special and custom-sized media Print borderless Set up speed-dial entries Install the duplexer Use device control panel menus The following sections provide a quick reference to top-level menus that appear
Chapter 2 Device control-panel message types This section contains the following topics: • • • • Status messages Warning messages Error messages Critical error messages Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on.
To change settings from the device control panel 1. At the device control panel, press the menu button for the function you are using (for example, Copy Menu). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to adjust the value. • Select the option from the menu on the control-panel display. 3. Select the value that you want, and then press OK.
Chapter 2 Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2.
This section contains the following topics: • • Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load an original on the scanner glass You can copy or scan up to letter- or A4-size originals by loading them on the glass. NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device. To load an original on the scanner glass 1. Lift the scanner lid. 2.
Chapter 2 automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the device.
• • Do not overload the trays. For more information, see Understand specifications for supported media.
Chapter 2 Understand supported sizes Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) B7 (88 x 125mm; 3.5 x 4.9 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.
(continued) Media size Input tray Duplexer ADF Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.
Chapter 2 (continued) Media size Input tray Duplexer ADF Borderless B5 (182 x 257 mm; 7.2 x 10.1 inches) Borderless B7 (88 x 125mm; 3.5 x 4.9 inches) Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7.1 inches) Borderless double A4 (210 x 594 mm; 8.3 x 23.4 inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.
(continued) Tray Type Weight Capacity (17 mm or 0.67 inch stacked) Photo media 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.67 inch stacked) Labels Up to 100 sheets (17 mm or 0.67 inch stacked) Envelopes Cards 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.
Chapter 2 (continued) Media (1) Left margin (2) Right margin U.S. Legal A4 U.S. Executive (3) Top margin (4) Bottom margin* 14 mm (0.55 inch) - duplex printing 14 mm (0.55 inch) duplex printing 3.0 mm (0.12 inch) 14.0 mm (0.55 inch) U.S. Statement 8.5 x 13 inch B5 A5 Cards Custom-sized media Photo media Envelopes 3.0 mm (0.12 inch) 3.0 mm (0.12 inch) * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins.
3. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. For more information, see Load media. 2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 3. Click the Paper/Features tab. 4.
Chapter 2 5. To select the media type: a. Click More in the Type is drop-down list. b. Click the desired media type, and then click OK. 6. Select the media source from the Source is drop-down list. 7. Change any other settings, and then click OK. 8. Print your document. To print on special or custom-sized media (Mac OS) 1. Load the appropriate media. For more information, see Load media. 2. On the File menu, click Page Setup. 3. From the drop-down list, select the HP device. 4. Select the media size. 5.
4. 5. 6. 7. 8. Click the Paper/Quality tab. Select the media size from the Size is drop-down list. Select the Borderless Printing check box. Select the media source from the Source is drop-down list. Select the media type from the Type is drop-down list. NOTE: Borderless printing is not supported on plain media. 9. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality.
Chapter 2 Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the device control panel. The first five entries for each of these destinations are associated with the five speed-dial buttons on the device control panel.
A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • • • HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list.
Chapter 2 Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer 1. If you are installing the duplexer for the first time, remove the tape and cardboard protecting the rear of the device. 2. Slide the duplexer into the device until the unit locks into place.
3 Print This section contains the following topics: • • • Change print settings Print on both sides (duplexing) Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
Chapter 3 Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup. 2. Change the settings that you want (such as paper size), and then click OK. 3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), and then click OK or Print. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually, or automatically using the duplexer.
To print automatically on both sides of a page (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is properly installed. For more information, see Install the duplexer. 3. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 4. Click the Features tab. 5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that Automatic is selected.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: Copying from the HP photo and imaging software is only available on the Mac OS. See the software's help for more information. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the Copy Menu. 2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears. 3. Press the arrow keys to select Yes, and then press OK.
Chapter 4 To set the paper type for copies from the device control panel 1. In the Copy area, press Copy Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press START COPY Black or START COPY Color. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
NOTE: Copy functions can also be performed using the HP Photosmart Software (Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet.
Chapter 4 To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press the Reduce / Enlarge button. 4. Press until Legal > Ltr 72% appears. 5. Press START COPY Black or START COPY Color. Adjust the lightness and darkness of your copy You can use the Lighter / Darker option to adjust the contrast of the copies you make. To adjust the copy contrast from the device control panel 1.
To copy a blurred document from the device control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Text setting appears. 5. Press START COPY Black or START COPY Color.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer. Scan functions are only available after you install the software.
Scan an original to a program on a computer (direct connection) Use the following steps if your device is directly connected to a computer via a USB cable. When the scan is complete, the program that you have selected opens and displays the document that you have scanned. To send a scan to a program on a computer from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2.
Chapter 5 TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the program. TWAIN is supported in all Windows and Mac OS operating systems. In Windows operating systems, WIA is supported only for Windows XP and Vista direct connections. WIA is not supported for the Mac OS.
You can specify the word-processing program that you want to use for editing. If the word-processing icon is not present or active, either you do not have word-processing software installed on your computer, or the scanner software did not recognize the program during the installation. See the onscreen Help for the HP photo and imaging software for information about how to create a link to the word-processing program. The OCR software does not support scanning colored text.
6 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You can print an index sheet, which shows thumbnail views of photos that are stored on a memory card.
To insert a memory card 1. Turn the memory card so that the label faces up, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. Print DPOF photos Camera-selected photos are photos you marked for printing with your digital camera. Depending on your camera, the camera might identify page layout, number of copies, rotation, and other print settings. The device supports the Digital Print Order Format (DPOF) file format 1.
Chapter 6 View photos using your computer You can view and edit photos using the HP Photosmart Software that came with your device. For more information, see the onscreen HP Photosmart Software Help. Print an index sheet from the device control panel NOTE: From the device, you can only access JPEG and TIFF image files. To print other types of files, transfer the files from your memory card to your computer and use the HP Photosmart Software. To print an index sheet 1.
7 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
Chapter 7 Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing.
3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4. When you are ready to send the fax, press START FAX Black or START FAX Color. NOTE: If prompted, select Send Fax, and then press START FAX Black or START FAX Color again.
Chapter 7 Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the device scans the pages into memory, you can immediately remove the originals from the document feeder tray. NOTE: You can only send a black-and-white fax from memory.
To cancel a scheduled fax 1. In the Fax area, press Fax Menu repeatedly until How to Fax appears. 2. Press until Send Fax Later appears, and then press OK. If there is a fax already scheduled, the Cancel prompt appears on the display. 3. Press 1 to select Yes. NOTE: You can also cancel the scheduled fax by pressing Cancel on the device control panel when the scheduled time is visible on the display.
Chapter 7 3. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Send Fax. The Print dialog box opens. 4. From the Printer pop-up menu, choose the HP All-in-One (Fax). 5. From the pop-up menu, choose Fax Recipients. 6. Enter the recipient information, and then click Add to Recipients. NOTE: You can also add recipients from the Phone Book or from the Address Book.
This section contains the following topics: • • • Change the fax resolution Change the Lighter / Darker setting Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-andwhite documents. If the receiving fax machine does not support the resolution you have chosen, the HP All-in-One sends faxes at the highest resolution supported by the receiving fax machine.
Chapter 7 Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast. NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default.
To change the ECM setting from the device control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3. Press to select On or Off. 4. Press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually.
Chapter 7 To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers.
NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the device is turned off. NOTE: If you turn on Fax to PC, set Backup Fax Reception to On.
Chapter 7 NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax. Make sure the device you are polling does not have a pass code set up (or has not changed the default pass code) or the HP All-in-One will not be able to receive the fax. To set up poll to receive a fax from the device control panel 1.
5. At the prompt, enter a start time and date and a stop time and date. 6. Press OK. Fax Forwarding appears on the control-panel display. If the device loses power when Fax Forwarding is set up, it saves the Fax Forwarding setting and phone number. When power is restored to the device, the Fax Forwarding setting is still On.
Chapter 7 NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company.
4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 5. When the Enter Another? prompt appears, do one of the following: • If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. • If you are done, press No.
Chapter 7 NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On". Fax to PC requirements: • • • • The administrator program, the computer that activated the Fax to PC feature, must be on at all times. Only one computer can act as the Fax to PC administrator computer. The destination folder's computer or server, if different than the Fax to PC administrator computer, must be on at all times.
Change fax settings After completing the steps in the getting started guide that came with the device, use the following steps to change the initial settings or to configure other options for faxing.
Chapter 7 Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the device, because you want the answering machine to answer the phone before the device does. The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine.
Set the fax error correction mode Typically, the device monitors the signals on the phone line while it is sending or receiving a fax. If it detects an error signal during the transmission and the errorcorrection setting is on, the device can request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission.
Chapter 7 If you use one of the following, setting the fax speed to a slower speed might be required: • • • • An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium or Slow. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.
Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
Chapter 7 Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
Print and view the fax log The logs list faxes that have been sent from the device control panel and all faxes that have been received. You can print a log of faxes that have been received and sent by the device. Each entry in the log contains the following information: • • • • • • Transmission date and time Type (whether received or sent) Fax number Duration Number of pages Result (status) of transmission To view the fax log from the HP photo and imaging software 1.
8 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of print cartridges. Toolbox (Windows) Print cartridge information: Click the Estimated Ink Levels tab to view the inklevel information, and then scroll to display the Cartridge Details button.
Chapter 8 (continued) Use this tool... to do the following... HP Printer Utility (Mac OS) • • Change tray settings: Click Paper Handling from the Printer Settings panel. Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to perform.
(continued) Tabs Contents • • Services • • • • • Dial a cartridge: Shows telephone numbers that you can call to order supplies for the device. Telephone numbers are not available for all countries/regions. Cartridge Details: Shows order numbers of the installed print cartridges. Print Diagnostic Page: Allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page.
Chapter 8 • • Web browser: In a supported Web browser on your computer, type the IP address that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123 The IP address for the device is listed on the self-test diagnostic page. For more information, see Understand the network configuration page. After opening the embedded Web server, you can bookmark it so that you can return to it quickly in the future.
Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1. From the Finder, select Computer from the Go menu. 2. Select Applications, and then double-click Utilities. 3. Double-click Printer Setup Utility. 4. Select the HP device and click the Utility button. 5. Select the HP device and click the Launch Utility. To open the HP Printer Utility from the HP Device Manager 1. Click on the HP Device Manager listed in the Dock. 2. Select Maintain printer from the Information and Settings menu.
Chapter 8 If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the print cartridges. Try cleaning the cartridges, or replacing the cartridges. 3.
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the device.
Chapter 8 Channel range definitions The following table lists the 802.11 Wireless channel range definitions. The first digit stands for Locale Number Locale 0: Channels 1-11: • • high-power 802.11b low-power 802.11g Locale 1: Channels 1-13: • • low-power 802.11b low-power 802.11g Locale 2: Channels 1-14: • • low-power 802.11b low-power 802.11g NOTE: 802.11g is not allowed on channel 14.
Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your device. For more information on setting up a wireless connection and the Wireless Setup Wizard, see Set up the device for wireless communication. View and print network settings You can display a summary of the network settings on the device control panel, or you can print a more detailed network configuration page.
Chapter 8 Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. 2. 3. 4. Press the Setup button. Press the arrow keys until Network is highlighted, then press OK. Select Advanced Setup, then select Link Speed. Press the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4. 100-Full • 5.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow the procedures in this section to complete your fax setup.
Chapter 8 Countries/regions with a parallel-type phone system (continued) Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, continue answering questions.
Chapter 8 NOTE: If your home or office setup is not described in this section, set up the device as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device. If you use another phone cord, you might experience problems sending and receiving faxes.
(continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4, 5, and 7 only.
Chapter 8 Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device. The DSL filter removes the digital signal that can interfere with the device, so the device can communicate properly with the phone line. (DSL might be called ADSL in your country/region.
Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Chapter 8 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 8 Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device. Figure 8-6 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Computer with modem To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Chapter 8 Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter.
5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax.
Chapter 8 • If your computer has one phone port, set up the device as described below. Figure 8-8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1-LINE port on the back of the device 3 Parallel splitter 4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
7. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the device answers the call. To set up the device to answer calls automatically, turn on the Auto Answer setting.
Chapter 8 NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the device as described in this section.
Chapter 8 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones.
• If your computer has one phone port, set up the HP device as described below. Figure 8-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device on the same phone line as a computer with one phone port 1.
Chapter 8 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the device. You can use standard phone cords for these connections. 6.
(continued) 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Chapter 8 8. Change your Rings to Answer setting on the device to the maximum number of rings supported by the device. NOTE: The maximum number of rings varies by country/region. 9. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The device monitors the call during this time, “listening” for fax tones.
• If your computer has two phone ports, set up the device as described below. Figure 8-13 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Chapter 8 You must be available to respond in person to incoming fax calls, or the device cannot receive faxes. Serial-type fax setup For information on setting up the device for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.
Direct connection You can connect the device directly to your computer using a USB cable. NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software. When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you with the easiest setup experience.
Chapter 8 To connect the device 1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next. NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the Starter CD into the CD drive. If the CD menu appears, close it. 4.
manage the device using the embedded Web server from any computer on the network. NOTE: Microsoft Internet Explorer 6.0, or higher, must be installed on the computer system to run the installation program. Choose the installation option for the type of network you have: • • Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers.
Chapter 8 A client computer can connect to the device in the following ways: • • • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see To install the printer driver using Add Printer. On the network, browse to the device and drag it to your Printers folder. Add the device and install the software from the INF file on your network. On the Starter CD, the INF files are stored in the root directory of the CD.
To install the software for a network connection 1. Remove the protective cover from the device's network port and connect the device to the network. 2. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, double-click the CD on the desktop. 3. On the CD menu, click Install, and then follow the onscreen instructions. 4. On the Connection Type screen, select Wired network/Wireless, and then click Next. 5.
Chapter 8 e. From the drop-down menu next to Printer, select Shared Printers, and then select your device. f. Make additional settings, if necessary, and then click Print.
• • Guidelines for reducing interference on a wireless network Guidelines for ensuring wireless network security Understand 802.11 wireless network settings Network name (SSID) By default, the device looks for the wireless network name or SSID named "hpsetup." Your network may have a different SSID.
Chapter 8 • WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks. Data encryption: ◦ Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
Complete the following steps to temporarily connect the device to your computer network if you are unable to establish wireless communication. a. Temporarily connect the device to the network with a USB cable. b. Follow the onscreen instructions and disconnect the cable when prompted. 7. On the Select a Network Name (SSID) screen, click Select a detected Wireless Network Name (SSID) to select the wireless network, or click Specify a wireless network to enter a new network name. 8.
Chapter 8 Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: • • • • Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
• • • Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.
Chapter 8 1. On the Windows taskbar, click Start, select Settings, select Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. 2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the device from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer.
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see Install the software for network or direct connection.
9 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • • • Work with print cartridges Clean the device General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Solve network problems Solve wireless problems Solve photo (memory card) problems Troubleshoot installation issues Clear jams Work with print cartridges This section con
Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully.
Chapter 9 available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. To order print cartridges for the device, go to www.hpshopping.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the print cartridges 1. Make sure the device is on.
5. If you are removing the black print cartridge in order to install the photo or gray photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container. 6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
Chapter 9 If you are installing a black, photo, or gray photo print cartridge, slide it into the right slot. 8. Close the print cartridge door. If you installed a new print cartridge, the device prints a print cartridge alignment page. 9. When prompted, ensure plain white paper is loaded in the input tray, then press OK. 10. The device prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
To align the print cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK. 2. The device prints a test page and calibrates the printer. Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
Chapter 9 To clean the print cartridges from the device control panel 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 6, then press 1. This selects Tools and then selects Clean Print Cartridge. The device prints a page that you can recycle or discard. If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.
Chapter 9 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the device. Clean the area around the ink nozzles If the device is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the device.
Chapter 9 To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place. To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector.
Clean the scanner glass To clean the scanner glass 1. Turn off the device. 2. Lift the scanner lid. 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.
Chapter 9 cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Raise the lid, as if you were loading an original on the glass. 3. Lift the cover of the automatic document feeder.
Chapter 9 4. Lift the automatic document feeder mechanism. There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 6.
• • • • • • Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. Media is loaded correctly in the input tray and is not jammed in the device. All packing tapes and materials are removed. The device is set as the current or default printer. For Windows, set it as the default in the Printers folder.
Chapter 9 Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer.
Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings. Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure. For more information, see Clean the print cartridges.
Chapter 9 Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray.
• • • • • • • Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Common poor quality printout problems Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges.
Chapter 9 Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs and wait again. When the device is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check the cable connections If the device and computer are connected with a USB cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure.
Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device. For more information, see Select print media. Check the print cartridges Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges. Clean the print cartridge The print cartridges may need to be cleaned. For more information, see, Clean the print cartridges.
Chapter 9 Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings. Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges.
Lines or dots are missing from text or graphics Check the print cartridges Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media.
Chapter 9 • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned. • Make sure the duplexer is properly installed. • Load media into the device only when it is not printing.
No copy came out • • • Check the power Make sure that the power cord is securely connected, and the device turned on. Check the status of the device ◦ The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The device might be jammed. Check for jams. See Clear jams. Check the trays Make sure that media is loaded. See Load media for more information.
Chapter 9 Copy quality is poor • • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Select print media for more information. ◦ Use or make a carrier sheet to protect your originals. Check the device ◦ The scanner lid might not be closed properly. ◦ The scanner glass or lid backing might need cleaning. See Clean the device for more information. ◦ The ADF might need cleaning.
The device prints half a page, then ejects the paper Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges. HP cannot guarantee the quality of non-HP print cartridges. Error messages appear “Reload document and then reload job” Press the OK button, and then reload the remaining documents (up to 20 pages) in the ADF. For more information see Load originals.
Chapter 9 Scan takes too long • • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
Text cannot be edited • • Check the settings ◦ Make sure that the OCR software is set to edit text. ◦ When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text. ◦ Your OCR program might be linked to a word-processing program that does not perform OCR tasks. See the product software Help for more information about linking programs.
Chapter 9 following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. ◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the flatbed scanner for scanning rather than the ADF.
• • • • Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. See Clean the device for more information. Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Clean the device for more information.
Chapter 9 This section contains the following topics: • • • • • • The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power co
• • • • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. For more information on setting up the device for faxing, see Set up faxing for the device. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 9 • • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
Chapter 9 The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.
connected to the device) or other equipment are not in use or off the hook. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. The device is having problems sending and receiving faxes Solution: Make sure the device is turned on. Look at the display on the device. If the display is blank and the Power light is not lit, the device is turned off.
Chapter 9 • • • • • • • Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an e-mail or access the Internet. Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it.
The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 9 • • • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually.
• • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Chapter 9 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct.
Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Solution: Cause: Solution: Cause: faxes There is no paper in the input tray. Load paper in the input tray.
Chapter 9 ◦ • Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program.
Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network.
Chapter 9 Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.
◦ • Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Assure that the memory card is working properly by testing it with other devices. Check the memory card slot ◦ Make sure that the memory card is fully inserted into the correct slot. For more information, see Insert a memory card.
Chapter 9 Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that the phone cord is connected to the 1-LINE port. Check the print cartridges • Whenever you install a new print cartridge, the device aligns the print cartridges automatically.
Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on a Windows computer, ensure all other programs are closed. • If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/ support).
Chapter 9 To clear a paper jam from the duplexer 1. Remove the duplexer. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device.
Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Accessories 1 year unless otherwise stated A. Extent of limited warranty 1.
Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics: • Before you call • Support process • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.
Appendix B Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. For the most current list of telephone support numbers, see www.hp.com/support.
Placing a call Call HP support while you are in front of the computer and the HP All-in-One.
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The control-panel faceplate • The duplexer • The output tray • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device T
Appendix B 3. Remove the control-panel faceplate as follows: a. Lift the scanner lid. b. Use either your finger or insert a thin object in the tab on the upper right corner of the control-panel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP Allin-One. CAUTION: The replacement device might not come with a control-panel faceplate.
NOTE: This information does not apply to customers in Japan. To remove print cartridges before shipment 1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn on, skip this step and go to step 2. NOTE: If the device does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 2. Gently pull open the print cartridge cover. 3.
Appendix B ▲ Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit. Remove the output tray Remove the output tray before shipping the device. ▲ Lift the output tray, and gently pull it out of the device. Pack the device Complete the following steps after you have prepared the device for shipment. To pack the device 1.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
(continued) Feature Capacity Duty cycle Up to 5000 pages per month Device control panel language support Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian. Language availability varies by country/region.
Appendix C Recommended requirements • Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 500 MB free hard disk space • Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) process
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available. • It must be on the same side of a firewall as the device.
Appendix C Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant
Sound power LwAd 6.9 (BA) Memory card specifications • Maximum recommended number of files on a memory card: 1,000 • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum • Maximum recommended memory card size: 1 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the device to be slower than expected.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 190 • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • LED indicator statement • Noise emission statement for Germany • Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix D VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1.
Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Appendix D Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix D Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: Exposure to radio frequency radiation • • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Union regulatory notice Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Appendix D Notice to users in Taiwan 198 Regulatory information
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 73/23/EEC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix D Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0701- B declares, that the product Product Name: HP Officejet J6400 series Regulatory Model Number:1) SNPRC-0701 Product Options: All Radio Module Number: RSVLD-0608 conforms to the following Product Specifications and Regulations: SAFETY: IEC 60950-1:2001
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix D English Français Deutsch Italiano Español Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR® which is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Index Symbols/Numerics (ADF) automatic document feeder clean 131 feeding problems, troubleshoot 131 10 x 15 cm photo paper copy 37 4 x 6 inch photo paper copy 37 A accessibility 3 accessories self-test report 78 acoustic emissions 188 Add Printer installation 110 ADF media sizes supported 22 ADF (automatic document feeder) capacity 19 load originals 19 administrator settings 73 ADSL, fax setup with parallel phone systems 88 after the support period 177 align print cartridges 124 answer ring pattern change
Index control panel buttons 12 lights 12 copy cancel 41 enhance light areas 41 from the device control panel 36 legal to letter 39 number of copies 37 paper size 37 paper types, recommended 37 photos, enhance 40 quality 38, 146 reduce 39 settings 36 specifications 187 speed 38 text, enhance 40 troubleshoot 144 Copy button 13 Copy menu 15 correct port test, fax 153 critical error messages 16 custom-sized media guidelines 21 print on 27 sizes supported 24 customer support electronic 173 phone support 175 warr
contrast 56 darken or lighten 56 default settings 56 deleting from memory 59 dial tone test, failed 155 dial type, setting 67 distinctive ringing setup (parallel phone systems) 89 distinctive ringing, change pattern 66 DSL, set up (parallel phone systems) 88 error correction mode 56 error reports 70 error-correction mode 67 Fax Menu button 13 Fax to PC 63 forwarding 60 header 65 Internet, over 68 ISDN line, set up (parallel phone systems) 89 lighten or darken 56 line condition test, failed 156 log, print 71
Index jobs settings 16 Junk Fax Blocker button 13 junk fax mode 61 K keypad, device control panel locating 13 L language, printer 184, 185 left arrow 12 legal paper copy 37 letter paper copy 37 light images, troubleshoot copies 146 scans 150 lighten copies 40 faxes 56 lights, control panel 12 line condition test, fax 156 lines copies, troubleshoot 146 scans, troubleshoot 150, 151 link speed, setting 82 load tray 1 26 log, fax print 71 M Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Uti
media supported 25 remove 182 P packing the device 182 pages per month (duty cycle) 185 paper jams 169, 171 legal to letter copy 39 recommended copy types 37 size, set for fax 61 paper size copy setting 37 paper-feed problems, troubleshoot 143 parallel phone systems answering machine setup 99 countries/regions with 83 distinctive ringing setup 89 DSL setup 88 ISDN setup 89 modem and answering machine setup 100 modem and voice mail setup 104 modem setup 92 modem shared with voice line setup 95 PBX setup 89
Index regulatory information 190, 197 regulatory model number 199 release notes 9 remove print cartridges 180 replace print cartridges 121 reports confirmation, fax 70 error, fax 70 fax test failed 151 reprint faxes from memory 59 resolution fax 13 Resolution button 13 resolution, fax 55 Right arrow 12 rings to answer 66 S save default settings 16 faxes in memory 58 photos to computer 48 scan cancel 45 edit images 44 error messages 149 from a TWAIN- or WIAcompliant program 43 from device control panel 42 f
specifications acoustic emissions 188 electrical 188 media 21 network protocols 186 operating environment 188 physical 184 processor and memory 185 storage environment 188 system requirements 185 speed copy 38 troubleshoot for scanner 148 troubleshoot print 136 speed dial buttons 12 fax numbers, set up 30 groups, set up 30 one-touch buttons 13 print and view 31 send fax 50 Start Color Photo button 12 Start Color Scan button 12 Start Copy buttons black 12 color 12 status messages 16 network configuration pag
Index vertical stripes on copies, troubleshoot 146 view network settings 81 photos 47 speed-dial entries 31 voice mail set up with fax (parallel phone systems) 91 set up with fax and computer modem (parallel phone systems) 104 voltage specifications 188 supply yield data sheet 184 wireless security 113 Webscan 43 white bands or stripes, troubleshoot copies 146 scans 150 WIA (Windows Image Application), scan from 43 Windows Add Printer installation 110 borderless printing 28 duplexing 34 HP Photosmart Soft
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