User Guide

Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel or duplexer.
2. Check the rear access panel or duplexer.
a. Push the button on either side of the rear access panel or duplexer, and then
remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. If the jam is not there, and you are using a duplexer, push the latch on the top of
the duplexer and lower its cover. If the jam is inside, carefully remove it. Close
the cover.
d. Reinsert the rear access panel or duplexer into the device.
Clear jams 111