HP Matrix Operating Environment 7.2 Infrastructure Orchestration User Guide

Task for logical server has failed: Service console load average on the source server is greater
than the threshold value
Task for logical server <ls name> has failed. Failure: Service console
load average on the source server is greater than the threshold value.
Retry the operation later.
Failure message
The load average on the source or target VM Host may be too high. Verify this issue by examining
the Insight Control virtual machine management log file at: ..\Program Files\HP\Virtual
Machine Management\log\hpvmmsvc.log. Look for logging messages similar to the following:
Possible cause
• 2009/07/29 08:31:02 | INFO - Source server 16.92.61.30 load average
for 5 Minute -> 1.85
• 2009/07/29 08:31:02 | INFO - Source server 16.92.61.30 load average
for 15 Minute -> 2.27
• 2009/07/29 08:31:02 | WARN - Source server 16.92.61.30 load average
exceeded the threshold
These logging messages indicate that the VM Host identified with the “Source server” tag exceeded
the allowable threshold and the VM deployment failed.
The memory and CPU shares that are allocated to the VMware Service Console may be increased
to obtain better performance on the VM Host. For more information, see “Increasing VMware
Service console memory and CPU shares” (page 214).
Action
Storage pool entries defined in Matrix OE are not shown in the infrastructure orchestration console
Storage tab
Storage Pool Entries defined in Matrix OE may not be shown in the infrastructure orchestration
console Storage tab.
Issue
Possible cause
• The infrastructure orchestration console's Storage page has not been refreshed since changes
are made in the Matrix OE Manage Storage Pool page.
• The storage pool entry is filtered out because it is invalid for infrastructure orchestration to use.
Action
• Refresh the infrastructure orchestration Storage page.
• Verify the storage pool entry in the Matrix OE Manage Storage Pool page to make it valid for
infrastructure orchestration to use:
◦ Ensure the Storage Entry Operating System is correctly specified.
◦ Ensure the WWN is correctly specified.
◦ Ensure the LUN is correctly specified.
◦ Refresh the infrastructure orchestration Storage page.
Unable to add servers in a SCVMM service
Running an IO Service request that deploys an SCVMM template fails with the following error: VM
Deploy Template failed. Caused by: Failed to deploy VMTemplate for SCVMM:
Issue
<IP Address> The VM file <VMNAME> is already in use by another VM. (Error
ID: 802, Detailed Error: ) Wait for the object to become available, and
then try the operation again.
VM already existing in SCVMM database with the same name on the same host as requested for
deployment. This could be due to:
Possible cause
1. A VM of the same name may have been deployed to the same host as part of a prior Service
request
2. A user may have manually created a VM with the same name on the same host.
188 Troubleshooting