HP Matrix Operating Environment 7.2 Infrastructure Orchestration User Guide

“Could not retrieve mounted disk drive details” error when deploying a Hyper-V template
When customizing a Hyper-V VM, the error Could not retrieve mounted diskdrive
details is displayed.
Failure message
Insight Control virtual machine management requires that the boot disk for a Hyper-V VM must be
on the disk ide0:0.
Possible cause
Action
• Edit the template in SCVMM and change the boot disk to be in ide0:0, or
• Delete the virtual machine management template, change the original VM to set the boot disk
to ide0:0, then recreate the template.
Insight Control virtual machine management cannot manage a Hyper-V VM
A Hyper-V VM cannot be managed by virtual machine management.Failure message
After service creation, if a Hyper-V VM has single local disk in ide1:1 with the OS installed in
ide1:1, the VM is not managed by virtual machine management.
Possible cause
Action
• Edit the template in SCVMM and change the boot disk to be in ide0:0, or
• Delete the virtual machine management template, change the original VM to set the boot disk
to ide0:0, then recreate the template.
Service creation fails in the VM customization phase
Service creation fails in the VM customization phase.Issue
• Service creation fails when a virtual machine is created on a Hyper-V host.
• Service creation fails during the customization phase of deploying virtual machines. The VMware
fault fault.CustomizationPending.summary appears in the Insight Control virtual machine
management log files.
• Failure in customizing a Windows Server 2008 virtual machine. VM console has the following
error message:
Windows could not parse or process the unattend answer file for pass [specialize]. The settings
specified in the answer file cannot be applied. The error was detected while processing settings
for component [Microsoft-Windows-Shell-Setup].
182 Troubleshooting