HP LaserJet P4010 and P4510 Series - User Guide
Table Of Contents
- Product basics
- Control panel
- Software for Windows
- Supported operating systems for Windows
- Supported printer drivers for Windows
- HP Universal Print Driver (UPD)
- Select the correct printer driver for Windows
- Priority for print settings
- Change printer-driver settings for Windows
- Software installation types for Windows
- Remove software for Windows
- Supported utilities for Windows
- Software for other operating systems
- Use the product with Macintosh
- Software for Macintosh
- Use features in the Macintosh printer driver
- Connectivity
- Paper and print media
- Use product features
- Print tasks
- Manage and maintain the product
- Print the information and show-me-how pages
- Use the HP Easy Printer Care software
- Use the embedded Web server
- Use HP Web Jetadmin software
- Use security features
- Manage supplies
- Replace supplies and parts
- Install memory, internal USB devices, and external print server cards
- Clean the product
- Upgrade the firmware
- Solve problems
- Solve general problems
- Restore factory settings
- Interpret control-panel messages
- Jams
- Solve print-quality problems
- Solve performance problems
- Solve connectivity problems
- Solve common Windows problems
- Solve common Macintosh problems
- Solve Linux problems
- Supplies and accessories
- Service and support
- Specifications
- Regulatory information
- FCC regulations
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Return and recycling instructions
- Paper
- Material restrictions
- Disposal of waste equipment by users in private households in the European Union
- Chemical substances
- Material Safety Data Sheet (MSDS)
- For more information
- Declaration of conformity
- Safety statements
- Index
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 meters (5 feet). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See
Print the information and show-me-how pages on page 104.
1. Are there any physical connection problems between the workstation or file server and the product?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.
2. Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues,
try a different cable or ports on the hub or transceiver. The amber activity light and the green link
status light next to the port connection on the back of the product should be lit.
3. Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See
Link
speed and duplex settings on page 68.
4. Can you "ping" the product?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is correct
on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5. Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7. If other users are able to print, are they using the same network operating system?
188 Chapter 10 Solve problems ENWW