HP LaserJet P4010 and P4510 Series - Software Technical Reference

File to E-mail utility
The File to E-mail utility is a standalone Microsoft Foundation Class (MFC) program that reads an .INI
file to detect where the HP LaserJet device software is installed. The program then attaches relevant
log or history files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The
utility runs on the computer, but does not interact with your HP LaserJet device.
The tool is included on the installer CD, but is not copied to the computer during the software installation.
HP Customer Support can also send the utility to you through e-mail or by posting it to an HP Web page.
The tool is compatible with Microsoft Windows 2000, Windows Server 2003, Windows XP, and Windows
Vista.
The File to E-mail utility runs with any MAPI-compliant e-mail programs. It does not run with Web-based
e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of the computer, it might take several seconds for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located on the HP LaserJet P4010 and P4510
Series printer software CD:
●
<CD-ROM drive>CCC\FiletoEmail\FiletoEmail.exe
●
<CD-ROM drive>CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to the desktop, and then double-click
FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and attaches
the files so that you can send them to an IT administrator.
If the File to E-mail utility fails for any reason (for instance, if you cancel the new message), all the files
are copied to a folder on the desktop that is named CCC, possibly with strings of 0's attached to the
end. You can zip these files and e-mail them separately.
ENWW File to E-mail utility 263
Engineering details