HP LaserJet P2015 Series User Guide
HP LaserJet P2015 Series User Guide
Copyright information © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: CB366-90951 Edition 1, 09/2006 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Table of contents 1 Product information Product features ................................................................................................................................... 2 HP LaserJet P2015 printer .................................................................................................. 2 HP LaserJet P2015d printer ................................................................................................ 2 HP LaserJet P2015n printer ........................................
Media to avoid ................................................................................................................... 19 Media that can damage the printer .................................................................................... 19 Paper ................................................................................................................................. 20 Labels ..............................................................................................................
Help ................................................................................................................................... 49 Device settings .................................................................................................................. 50 Device information ............................................................................................ 50 Paper handling ..................................................................................................
Toner specks ..................................................................................................................... 92 Dropouts ............................................................................................................................ 92 Vertical lines ...................................................................................................................... 93 Gray background ........................................................................................
FCC compliance ............................................................................................................................... 132 Declaration of Conformity statements .............................................................................................. 133 Regulatory statements ..................................................................................................................... 134 Laser safety statement ..............................................................
viii ENWW
1 Product information This chapter provides information on the following topics: ENWW ● Product features ● Identify product parts 1
Product features The following are the standard configurations for the HP LaserJet P2015 Series printers. HP LaserJet P2015 printer ● 27 ppm (Letter-size), 26 ppm (A4–size) ● First page out in as few as 8.
HP LaserJet P2015n printer The HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an HP internal network port. HP LaserJet P2015dn printer The HP LaserJet P2015dn printer includes all of the features of the HP LaserJet P2015d plus an HP internal network port. HP LaserJet P2015x printer The HP LaserJet P2015x printer includes all of the features of the HP LaserJet P2015dn plus an additional 250-sheet input tray (tray 3).
Identify product parts The following illustrations identify the components of the HP LaserJet P2015 Series printers. The HP LaserJet P2015dn model is shown.
ENWW 3 Automatic two-sided-printing media-size selector (duplex models only) 4 HP internal network port (network-ready models only) 5 USB port 6 Rear automatic two-sided path door (duplex models only) 7 Jam-clearing levers 8 Serial number Identify product parts 5
6 Chapter 1 Product information ENWW
2 Control panel The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status. 1 Jam light: Indicates that there is a jam in the printer. 2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper.
8 Chapter 2 Control panel ENWW
3 Product software For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software that is provided with the printer.
Supported operating systems The printer comes with software for the following operating systems: ● Windows 98 (printer driver only) ● Windows Me (printer driver only) ● Windows 2000 ● Windows Server 2003 (printer driver only) For more information about upgrading from Windows 2000 Server to Windows Server 2003; using Windows Server 2003 Point and Print; or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/.
Printer connections This section shows you how to connect the printer to your computer or network by a USB or network connection. USB connections All HP LaserJet P2015 Series printers support USB connections. 1. Insert the software installation CD into the computer CD-ROM drive. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions.
2. Connect the Ethernet cable to the Ethernet port on the back of the printer. 3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the back of the printer. 4. Print a Network Configuration page: When the printer is in the Ready state, press and hold the Go button for 5 seconds. The Network Configuration page automatically prints with the Configuration page. NOTE To resolve network connection problems, see Network setup problem solving.
Software for Windows The following sections describe the Windows software that is available for the HP LaserJet P2015 Series printers. Windows printer drivers A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer. Windows driver types Three Windows printer drivers are available: PCL 5e, PCL 6, and HP postscript level 3 emulation. Choose a printer driver based on the way you use the printer.
Operating system To change the settings for all print jobs until the software program is closed To change the print job default To change the configuration settings (for example, turn on settings (for example, add a Print on Both Sides by default) tray or enable/disable Manual Duplexing) Windows 98, Me, 2000, XP (32–bit and 64–bit), and Server 2003 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 1.
Software for Macintosh The following sections describe the Macintosh software that is available for the HP LaserJet P2015 Series printers. Macintosh printer drivers A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer. Install the Macintosh printer driver This section explains how to install the printing system software for Macintosh OS X V10.2.8, V10.3.9 and V10.4.3.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default To change the configuration settings (for example, turn on settings (for example, add a Print on Both Sides by default) tray or enable/disable Manual Duplexing) These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 3. On the Printers menu, click Show Info. 4.
4 Supported paper and other media The HP LaserJet P2015 Series printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the printer, requiring repair For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands.
Optimize print quality for media types The HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt to various media. You can change the print modes on the Paper tab in the printer driver, in HP ToolboxFX, or in the embedded Web server. NOTE When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between pages and the number of pages per minute decreases.
Guidelines for using media You can print on a variety of media, such as paper (including up to 100% recycled-fiber-content paper), envelopes, labels, transparencies, and custom-size media. The following are the supported media sizes: ● Minimum: 76 by 127 mm (3 x 5 inches) ● Maximum: 216 by 356 mm (8.5 x 14 inches) Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality.
Paper For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. Labels Print labels from tray 1 using the straight-through output path. See Print on transparencies or labels and Straight-through output path for more information. CAUTION Do not feed a sheet of labels through the printer more than once. The adhesive degrades and might damage the printer.
Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle.
Card stock construction ● Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of 100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of 100-250 Sheffield. ● Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl. ● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Sizes: Only use card stock within the following size ranges: ● Minimum: 76 x 127 mm (3 x 5 in.
5 Print tasks This chapter provides information on the following topics: ENWW ● Load media ● Print-quality settings ● Print on special media ● Print on both sides of the page (duplex) ● Print multiple pages on a single sheet of paper (N-up printing) ● Print booklets ● Print watermarks ● Cancel a print job 23
Load media The following sections describe how to load media into the different input trays. CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Clearing jams for more information. Tray 1 Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays. Tray 1 holds up to fifty sheets of 75 g/m2 (20 lb) media or ten envelopes, ten transparencies, or ten cards.
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. NOTE When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.
Print-quality settings Print-quality settings affect print resolution and toner usage. Use the following procedure to change print-quality settings: 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the print quality setting you want to use.
Print on special media The following sections explain how to print on a variety of media. Print on an envelope Only use envelopes that are recommended for laser printers. See Guidelines for using media for more information. ENWW 1. Open the straight-through output door. 2. Open tray 1 and adjust the media guides to the width of the envelope.
3. Place the envelope with the side to be printed facing up and the top edge along the left media guide. NOTE If the envelope has a flap on the short edge, feed that edge into the printer first. 4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.
4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type. NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that drivers. 6.
2. Feed the media with the top forward and the side to be printed on facing up. 3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 4. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type. NOTE Not all printer features are available in all drivers or operating systems.
2. Open tray 1 and adjust the media guides to the width of the media. 3. Load media in tray 1 with the narrow side forward and the side to be printed on facing up. 4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 5. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select the custom size option.
Print on both sides of the page (duplex) The section explains the manual and automatic methods of printing on both sides of the paper. Manual two-sided printing To manually print on both sides of the paper, you must run the paper through the printer twice. You can print using either these options: ● Top output bin (for lightweight paper) ● Straight-through output door (for heavy media or media that curls) NOTE Manual two-sided printing can cause the printer to become dirty, reducing print quality.
5. In the Installable Options section, select Not Installed from the Duplex Unit (for 2–Sided Printing) drop-down list. 6. Click OK. 7. Open the Print dialog in the software program from which you are printing. In most programs this is done by clicking File and then Print. 8. Select the HP LaserJet P2015 Series printer. 9. Click Properties or Preferences. The exact option name depends on the software program from which you are printing. 10. Click the Finishing tab. 11.
14. Print side one of the document using tray 1. 15. After side one has printed, remove the remaining paper from tray 1 and set it aside until after you finish the manual two-sided print job. 16. Gather the printed pages, and straighten the stack. i n v e n t 17. Return the stack to tray 1 with the printed side down and the top edge toward the printer. 18. Press the Go button to print side two.
Mac OS X 1. Close the straight-through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b. Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing arrow changes to a down-facing arrow, and the HP Manual Duplex&Booklet feature displays. c.
36 5. Click OK. 6. Print side one of the document from tray 1. 7. Gather the printed pages, and straighten the stack. 8. Return the stack to tray 1 with the printed side facing down and the top edge toward the printer. 9. Press the Go button to print side two.
Mac OS X ENWW 1. Open the straight-through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b. Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing arrow changes to a down-facing arrow, and the HP Manual Duplex&Booklet feature displays. c.
5. Return the stack to tray 2 with the printed side down and the top edge toward the printer. 6. Press the Go button to print side two. Automatic two-sided printing Automatic two-sided printing is available for the HP LaserJet P2015d, HP LaserJet P2015dn, and HP LaserJet P2015x printers. Automatic two-sided printing is supported for the following media sizes: ● A4 ● Letter ● Legal The following sections provide instructions for the different operating systems. Windows 1.
ENWW d. Click Apply Changes. e. Close the menu.
Print multiple pages on a single sheet of paper (N-up printing) Use N-Up printing to place multiple document pages on a single printed page. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2. On the Finishing tab (the Layout tab for some Mac drivers), select the desired number of pages per sheet.
Print booklets You can print booklets on letter, legal, or A4 paper. NOTE This feature is not available for all Macintosh OS X versions . 1. Load paper in tray 1. 2. Close the straight-through output door. 3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver for instructions. 4. On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), click to clear the Correct Order for Straight Paper Path check box. 5.
Print watermarks You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver or Configure the Macintosh printer driver for instructions. 2.
Cancel a print job You can cancel a print job from the following locations: ● Printer control panel: To cancel the print job, press and release the Cancel button on the printer control panel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.
44 Chapter 5 Print tasks ENWW
6 Managing and maintenance This chapter provides information on the following topics: ENWW ● Printer information pages ● HP ToolboxFX ● Embedded Web server ● Replace the print cartridge ● Redistribute toner ● Clean the printer ● Clean the pickup roller (tray 1) ● Clean the pickup roller (tray 2) ● EconoMode 45
Printer information pages You can print the following information pages. Demo page The Demo page contains examples of text and graphics. To print the Demo page, press the Go button when the printer Ready light is on and no other jobs are printing. Configuration page The Configuration page lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration page from the following locations: ● Printer control panel.
HP ToolboxFX HP ToolboxFX is software that you can use to complete the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the printer is directly connected to your computer or when it is connected to the network. You must perform a typical software installation to install HP ToolboxFX.
Status The HP ToolboxFX Status folder contains links to the following main pages: 48 ● Device Status. View printer status information. This page indicates printer conditions such as a jam or an empty tray. After you correct a problem with the printer, click Refresh to update the printer status. ● Supplies Status. View detailed supplies status such as the estimated percentage of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge.
Alerts The HP ToolboxFX Alerts folder contains links to the following main pages: ● Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts for certain events, such as low toner levels. ● Set up E-mail Alerts. Set up HP ToolboxFX to send you e-mail alert messages for certain events, such as low toner levels. Set up status alerts HP ToolboxFX can open pop-up alerts on your computer when certain events occur.
Device settings The HP ToolboxFX Device Settings folder contains links to the following main pages: ● Device Information. View information about the printer, such as the printer description and a contact person. ● Paper Handling. Change the printer paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the printer print-quality settings. ● Paper types. Change the printer mode settings for a each media type, such as letterhead, prepunched, or glossy paper.
Paper handling Use the HP ToolboxFX paper-handling options to configure your default settings. Three options are available for handling print jobs when the product is out of media: ● Select Wait For Paper To Be Loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job. ● Select override from the Paper out time drop-down list to send the print job to another paper tray. The Paper out time field specifies how long the printer waits before acting on your selections.
System setup Use the HP ToolboxFX system settings options to configure miscellaneous print settings. NOTE You must click Apply to save your changes. Service During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see Clean the printer media path.
PostScript Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript Errors option is turned on, the HP postscript level 3 emulation error page automatically prints when HP postscript level 3 emulation errors occur. NOTE You must click Apply to save your changes.
Embedded Web server The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel.
Hint After you open the URL, bookmark it so that you can return to it quickly in the future. The embedded Web server has three tabs that contain settings and information about the printer: the Status tab, the Settings tab, and the Networking tab. Status tab The Status pages group consists of the following pages. ● Device Status. This page displays the status of the printer and HP supplies. ● Device Configuration. This page shows the information found on the printer Configuration page.
Links Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it. 56 ● Order Supplies.
Replace the print cartridge 1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. For recycling information, see the inside of the print-cartridge box. CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. ENWW 2. Remove the new print cartridge from the packaging. 3. Bend the tab on the left side of the cartridge to break it loose. 4. Pull the tab until all the tape is removed from the cartridge.
5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. 6. Insert the print cartridge in the printer and close the print-cartridge door. CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Redistribute toner When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge-door button, and then remove the print cartridge from the printer. CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a sheet of paper. 2. To redistribute the toner, gently rock the print cartridge from front to back.
Clean the printer Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION Do not use ammonia-based cleaners on or around the printer. During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door. 4. Plug the power cord back into the printer. Clean the printer media path If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.
NOTE For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 90 g/m2 (18 to 24 lb.)) with a smooth surface. 1. Make sure that the printer is idle and the Ready light is on. 2. Load the transparency in tray 1. 3. Print a cleaning page using one of the following methods: ● Open HP ToolboxFX. See HP ToolboxFX for instructions. Click the Troubleshooting tab, and then click Print Quality Tools. Select the cleaning page.
Clean the pickup roller (tray 1) If you want to clean the pickup roller for tray 1, follow these instructions: ENWW 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button to open the print-cartridge door. 3. Remove the pickup-roller cover.
64 4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the printer. 6. Dab a lint-free cloth in water, and scrub the roller. 7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8. Allow the pickup roller to dry completely. 9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click. 10. Replace the pickup-roller cover. 11. Close the print-cartridge door.
Clean the pickup roller (tray 2) If you want to clean the pickup roller for tray 2, follow these instructions: 66 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button, and then remove the print cartridge from the printer. 3. Remove tray 2.
ENWW 4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d, HP LaserJet P2015dn, and HP LaserJet P2015x printers only). 5. Place the printer on the work surface with the front of the printer facing up. 6. Pull the white tabs outward, and rotate the tabs up.
68 7. Slide the right tab to the right, and leave the tab in this position throughout the procedure. 8. Slide the pickup roller assembly to the right, and remove the left end cap.
9. Remove the pickup roller. 10. Dab a lint-free cloth in water, and scrub the roller. 11. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 12. Allow the pickup roller to dry completely.
13. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2). 14. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position. 15. Rotate the shaft until the notches engage and the shaft clicks into place. 16. Push the right tab to the left, and rotate the tab downward into position. 17.
18. Close the automatic two-sided path door. 19. Reinstall the print cartridge, and close the print-cartridge door. 20. Plug the printer in to turn it back on.
EconoMode EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend the full-time use of EconoMode.
7 Problem solving This chapter provides information on the following topics: ENWW ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving 73
Finding the solution You can use this section to find the solution to common printer problems. Step 1: Is the printer set up correctly? ● Is the printer plugged into a power outlet that is known to work? ● Is the on/off switch in the on position? ● Is the print cartridge properly installed? See Replace the print cartridge. ● Is paper properly loaded in the input tray? See Load media.
Yes If the demo page printed, go to Step 4: Is the print quality acceptable? No If no paper came out, see Media problem solving. If you are unable to resolve the problem, Contact HP support. Step 4: Is the print quality acceptable? Yes If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer? No If the print quality is poor, see Improve print quality. Verify that the print settings are correct for the media you are using.
Status-light patterns Table 7-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 7-2 Control-panel light messages Light status State of the printer Action Initialization/Startup During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect. While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Ready To print a Configuration page, press and hold the Go button for 5 seconds. The printer is ready with no job activity. To print a Demo page, press and release the Go button. Processing Data To cancel the current job, press the Cancel button. The printer is processing or receiving data.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error To recover from the error and print whatever data is possible, press the Go button. This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error Attention If the recovery is successful, the printer goes to the Processing Data state and completes the job.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Fatal Error ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, Contact HP support. Accessory Error ENWW To display additional error information, press the Go button. The light pattern changes. For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Toner Low Order a new print cartridge and have it ready. See Order supplies and accessories. The Go, Ready, and Attention lights act independently of the Toner Low state. Toner Missing Reinsert the print cartridge in the printer. The print cartridge has been removed from the printer.
Table 7-2 Control-panel light messages (continued) Light status ENWW State of the printer Action Jam Clear the jam. See Clearing jams.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Paper Out Load paper or other media. Paper Mount Load acceptable paper or other media. See Supported paper and other media. The loaded paper or other media is not supported. Press the Go button to override the condition.
Common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 7-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using.
Table 7-4 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.
Table 7-4 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain.
HP postscript level 3 emulation errors The following situations are HP postscript level 3 emulation language-specific and can occur when several printer languages are being used. NOTE To receive a printed or screen displayed message when HP postscript level 3 emulation errors occur, open the Print Options dialog box and click the desired selection next to the PS Errors section. You can also access this from the embedded Web server.
Media problem solving The following problems with media cause print-quality deviations, jamming, or damage to the printer. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Problem Cause Solution automatic two-sided printing media-size selector.
Printed page is different than what appeared on screen Choose the item that best describes the problem: ● Garbled, incorrect, or incomplete text ● Missing graphics or text, or blank pages ● Page format is different than on another HP LaserJet printer ● Graphics quality Garbled, incorrect, or incomplete text ● The wrong printer driver might have been selected when the software was installed. Make sure that the HP LaserJet P2015 printer driver is selected in the printer Properties.
Page format is different than on another HP LaserJet printer If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings.
Printer software problems Table 7-6 Printer software problems Problem Solution A printer driver for the HP LaserJet P2015 printer is not visible in the Printer folder ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet P2015, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on. NOTE Close any applications that are running.
Improve print quality This section provides information about identifying and correcting print defects. NOTE If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). See Supported paper and other media for more information.
Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Replace the print cartridge for instructions. Gray background ● Make sure that tray 1 is in place. ● Decrease the print density setting through HP ToolboxFX or the embedded Web server. This decreases the amount of background shading. See HP ToolboxFX. ● Change the media to a lighter basis weight. See Supported paper and other media for more information.
Loose toner ● Clean the inside of the printer. See Clean the printer for instructions. ● Check the media type and quality. See Supported paper and other media for more information. ● Try installing a new HP print cartridge. See Replace the print cartridge for instructions. ● In your printer driver, make sure the appropriate media type is selected. ● Plug the printer directly into an AC outlet instead of into a power strip. ● The print cartridge might be damaged.
Page skew ● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Load media for more information. ● The input bin might be too full. See Load media for more information. ● Check the media type and quality. See Supported paper and other media for more information. ● Check the media type and quality. Both high temperature and humidity cause media to curl. See Supported paper and other media for more information.
Toner scatter outline 96 Chapter 7 Problem solving ● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Supported paper and other media for more information. ● Turn over the stack of media in the tray. ● Use media designed for laser printers. See Supported paper and other media for more information.
Clearing jams Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See Status-light patterns for more information. The following are some of the causes of media jams: ● The input trays are loaded improperly or too full. See Load media for more information. NOTE When you add new media, always remove all of the media from the input tray and straighten the stack of new media.
98 2. Open the straight-through output door. 3. Pull down the green pressure-release levers. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
5. Replace the print cartridge, and close the print-cartridge door. Input trays To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the straight-through output door. 2. Pull down the green pressure-release levers.
100 3. Press the print-cartridge-door button, and then remove the print cartridge from the printer. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 5. Insert the print cartridge in the printer and close the print-cartridge door.
ENWW 6. Open tray 2. 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer. 9. Close tray 2. Output bin CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Straight-through output path To clear a jam in the straight-through output path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the straight-through output door. 2. Pull down the green pressure-release levers.
3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. NOTE If you cannot grasp the media with your hands, perform the procedure in Printcartridge area. 4. Close the straight-through output door.
CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the straight-through output door. 2. Pull down the green pressure-release levers. 3. Remove tray 2.
106 4. Push down on the green lever on the automatic two-sided printing path door on the front of the printer. 5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 6. Close the automatic two-sided printing path door by firmly pushing it up.
ENWW 7. Reinsert tray 2. 8. Open the automatic two-sided printing path door on the back of the printer. 9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
10. Close the automatic two-sided printing path door.
Network setup problem solving If the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the following steps: 1. 2. 3. 4. Check the cables to ensure that they are properly connected.
110 Chapter 7 Problem solving ENWW
A Accessory/Consumable addendum This appendix provides information on the following topics: ENWW ● Order supplies and accessories ● 10/100 networking print servers ● HP print cartridges ● DIMMs (memory or font) 111
Order supplies and accessories You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet P2015 Series printers to ensure optimum performance. The HP LaserJet P2015 Series printer features Smart Printing Supplies. When you print a Configuration page by pressing and holding the Go button for 5 seconds, a Supplies Status page prints after the Configuration page.
10/100 networking print servers Table A-2 HP LaserJet P2015 Series printer Item and description Order number HP Jetdirect 175x fast-Ethernet external print server (value line, USB port) J6035C Must be Version C or later. ENWW HP Jetdirect en3700 fast Ethernet print server J7942A HP Jetdirect en2400 802.
HP print cartridges HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty.
DIMMs (memory or font) The following sections provide instructions for installing, testing, and removing DIMMs. Install a memory DIMM If you add memory (RAM only) to the HP LaserJet P2015 Series printer, you can print more complex print jobs. To install a DIMM, follow the instructions below: CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the printer or other grounded metal before touching the DIMM. ENWW 1.
4. 116 With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click.
5. Close the DIMM door. 6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer. Test the DIMM installation To test the DIMM installation, print a configuration page, and check the Total Memory specified on the page. See Printer information pages for more information. If all lights on the control panel are blinking, the DIMM installation was unsuccessful. Remove the DIMM and reinstall it.
118 2. Open the DIMM door. 3. Unlock the DIMM retaining pins by pressing them outward.
4. Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer. NOTE Store the DIMM in an antistatic bag. ENWW 5. Close the DIMM door. 6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer.
120 Appendix A Accessory/Consumable addendum ENWW
B Service and support This appendix provides information on the following topics: ENWW ● Hardware service ● Extended warranty ● Guidelines for repacking the printer ● How to contact HP 121
Hardware service If your hardware fails during the warranty period, Hewlett-Packard offers the following support options: ● Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 business days, depending on your location. ● Hewlett-Packard authorized service provider: You can return the unit to a local authorized service dealer. See How to contact HP for more information.
Guidelines for repacking the printer Use the following guidelines when repacking the printer: ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any DIMMs (memory) installed in the printer. See Install a memory DIMM for more information. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear a grounded, antistatic wrist strap.
124 Appendix B Service and support ENWW
C Printer specifications This appendix provides information on the following topics: ENWW ● Environmental specifications ● Acoustic emissions ● Electrical specifications ● Physical specifications ● Printer capacities and ratings ● Memory specifications ● Port availability 125
Environmental specifications Operating environment Storage environment Printer plugged into an AC outlet: ● Temperature: 10° C to 32.5° C (50° F to 90.5° F) ● Humidity: 20 to 80 percent (no condensation) Printer unplugged from an AC outlet: ● Temperature: 0° C to 40° C (32° F to 104° F) ● Humidity: 10 to 80 percent (no condensation) NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.
NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information. NOTE The power reported is the highest value measured for monochrome printing using all standard voltages. NOTE The default time from Ready mode to Sleep mode and the recovery time from Sleep mode to the start of printing is less than 10 seconds because of the instant-on fusing. NOTE The heat dissipation in Ready mode is 25 BTU/hour.
Physical specifications Dimensions Weight (3,000-page cartridge installed) ● Width: 350 mm (16.8 inches) ● Depth: 361 mm (14.2 inches) ● Height: 256 mm (10.0 inches) HP LaserJet P2015 printer: 10.7 kg (23.6 lb) NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.
Printer capacities and ratings Print speed HP LaserJet P2015 printer: ● 27 ppm (letter), 26 ppm (A4) ● First page out in as few as 8.
D ENWW Regulatory information 131
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Declaration of Conformity statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name 4): HP LaserJet P2015 Series Regulatory Model 3): BOISB-0602-00 Product Options: Including: Q5931A — Optional 250–Sheet Input Tray ALL Toner Cartridges: Q7553A / Q7553X conforms to the following Product Specifications: Safety: IEC 6095
Regulatory statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x, HP LaserJet P2015dn -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment. Ozone production This product generates no appreciable ozone gas (O3).
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product's printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use, free take back program is available in more than 35 countries/regions.
handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.
E ENWW Warranty and licensing 139
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2015 Series printers One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Hewlett-Packard software license agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software.
Limited warranty for print cartridge life NOTE The following warranty applies to the print cartridge that came with this printer. This HP product is warranted to be free from defects in materials and workmanship.
Index Symbols/Numerics 10/100 networking and wireless print servers 113 A accessories, ordering 112 acoustics 126 alerts, setting up 48 automatic two-sided path door, rear 5 automatic two-sided printing 38 automatic two-sided printing mediasize selector 5 B blank pages 89 booklets 41 button, print-cartridge-door 4 C canceling a print job 43 card stock guidelines for using 21 printing on 30 cleaning media path 61 pickup roller (tray 1) 63 pickup roller (tray 2) 66 printer 60 clearing jams 97 configuration H
Documentation tab 49 Help tab 49 Network Settings tab 53 Status tab 48 I image quality 51 improving print quality 92 information pages Configuration page 46 Demo page 46 Network Configuration page 46 Supplies Status page 46 Information tab (embedded Web server) 55 input tray loading media 24 tray 1 4 tray 2 4 IP address 83 J jams, clearing 97 L labels guidelines for using 20 printing on 28 letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patt
curl 95 dropouts 92 EconoMode 72 gray background 93 HP ToolboxFX settings 51 light or faded print 92 loose toner 94 misformed characters 94 optimizing for media types 18 page skew 95 settings 26 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 wrinkles 95 print servers 113 print tasks 23 print-cartridge-door button 4 printer cleaning 60 connections 11 control panel 7 overview 4 repacking 123 software problems 91 specifications 125 printer drive
postscript level 3 emulation errors 86 printed page differs from onscreen page 89 printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 wrinkles 95 specifications acoustics 126 capacities and ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 str
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