HP LaserJet P3010 Series - User Guide
Table Of Contents
- Product basics
- Control panel
- Software for Windows
- Supported operating systems for Windows
- Supported printer drivers for Windows
- HP Universal Print Driver (UPD)
- Select the correct printer driver for Windows
- Priority for print settings
- Change printer-driver settings for Windows
- Remove software for Windows
- Supported utilities for Windows
- Software for other operating systems
- Use the product with Macintosh
- Software for Macintosh
- Use features in the Macintosh printer driver
- Connectivity
- Paper and print media
- Use product features
- Print tasks
- Manage and maintain the product
- Print the information and show-me-how pages
- Use the HP Easy Printer Care software
- Use the embedded Web server
- Use HP Web Jetadmin software
- Use security features
- Manage supplies
- Replace supplies and parts
- Install memory, internal USB devices, and external I/O cards
- Clean the product
- Upgrade the firmware
- Solve problems
- Solve general problems
- Restore factory settings
- Interpret control-panel messages
- Jams
- Paper-handling problems
- Product feeds multiple sheets
- Product feeds incorrect page size
- Product pulls from incorrect tray
- Paper does not feed automatically
- Paper does not feed from Tray 2, 3, or 4
- Transparencies or glossy paper will not feed
- Envelopes jam or will not feed in the product
- Output is curled or wrinkled
- Product does not duplex or duplexes incorrectly
- Solve print-quality problems
- Solve performance problems
- Solve connectivity problems
- Solve walk-up USB printing problems
- Product software problems
- Solve common Windows problems
- Solve common Macintosh problems
- Supplies and accessories
- Service and support
- Specifications
- Regulatory information
- FCC regulations
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Return and recycling instructions
- Paper
- Material restrictions
- Disposal of waste equipment by users in private households in the European Union
- Chemical substances
- Material Safety Data Sheet (MSDS)
- For more information
- Declaration of conformity
- Safety statements
- Index
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See
Solve network problems on page 190.
3. Check to see if any messages appear on the control-panel display. If any error messages appear,
see
Interpret control-panel messages on page 147.
4. Ensure that the paper that you are using meets specifications.
5. Print a configuration page. See
Print the information and show-me-how pages on page 108. If the
product is connected to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
b. If the page jams in the product, see
Clear jams on page 163.
6. If the configuration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-
click the name of the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
144 Chapter 10 Solve problems ENWW