HP LaserJet MFP 8-bin Mailbox - Administrator Guide

Resolve common problems
Use the information in the following table to resolve common problems that can occur with the MBM.
Problem Solution
The MBM does not turn on.
●
Make sure that the power cord is firmly plugged into the
2,000-sheet input tray.
●
If you are using the MBM with the HP Color LaserJet
9500mfp, make sure that the power cord is firmly plugged
into the base of the MFP unit.
●
Make sure that the MBM communications cable is firmly
plugged into the printer or MFP.
●
Turn the printer or MFP off, check all of the cable
connections, and then turn the printer or MFP on.
The printer or MFP does not recognize the MBM.
-OR-
The user LED on the MBM is off.
●
Check the power cord on the MBM.
●
Make sure that the MBM has been configured in the
printer software.
●
Make sure that the MBM communications cable is firmly
plugged into the printer or MFP.
●
Print a configuration page to see if the MBM is operating
normally.
●
If the printer or MFP still does not recognize the MBM,
contact your authorized HP service provider. See
Support
information on page 33.
The job went to a different output location than expected.
●
Make sure that you are using supported media weights
and sizes. For more information, see
Supported media
on page 45.
NOTE: Using media that is outside of HP specifications might
cause problems that could require repair. This repair is not
covered by the Hewlett-Packard warranty or service
agreements.
●
Make sure that the correct output bin is selected in the
printer software. For more information about changing
settings in the printer software, see the user
documentation that came with the printer or MFP.
●
Print a configuration page and make sure that the
operation mode in the printer software matches the
information on the configuration page.
Because the face-down bins are full, the printer or MFP has
stopped printing. But when I remove the paper from one of the
face-down bins, the printer or MFP does not continue printing
the job.
Make sure to remove all of the media, starting with the topmost
face-down bin (bin 1) and continuing down. If media is removed
starting from any bin other than bin 1, the MBM ignores it.
NOTE: Do not remove media from the top face-down bin
(bin1) and then attempt to replace it in that bin. The stack order
is disrupted when the media is removed and then replaced.
The print media jams.
●
Make sure that you are using supported media weights
and sizes. For more information, see
Supported media
on page 45.
22 Chapter 3 Problem solving ENWW