HP LaserJet 9000 series printer User Guide

Chapter 5 Problem solving 140
Correcting output quality problems
Job prints in Courier (the printer
default font) instead of the font
you requested.
z The requested typeface is not available in the printer or is not present on the disk.
Use a font download utility to download the desired font.
z Fonts downloaded to memory are lost when the printer is turned off. They are also
lost if Resource Saving is not used, and a personality switch is performed to print
a PCL job. Disk fonts are not affected by PCL jobs or by turning the printer off.
z Print a PS Font Page to verify that the font is available. If a disk font appears to be
missing, it might be because a software utility was used to delete the font,
because the disk was re-initialized, or because the disk drive is not installed
correctly. Print a configuration page to verify that the disk drive is installed and is
functioning correctly.
z Print a Disk Directory to help identify available fonts.
Job prints on the wrong side of the
paper.
z Make sure you have loaded the paper correctly. (See the introduce guide on the
product CD, or go to www.hp.com/cposupport/
.)
z If you are printing one-sided copies, load paper into optional Tray 1 with the side to
be printed facing up. Load paper in Trays 2, 3, and optional Tray 4 with the side to
be printed facing down.
z If you are printing two-sided copies, load paper into optional Tray 1 with the first
side to be printed facing down. Load paper in Trays 2, 3, and optional Tray 4 with
the first side to be printed facing up.
Job was not duplexed.
z Print a configuration page to ensure that the duplex printing accessory is installed
properly (See “Configuration page” on page 155).
z Make sure the duplex printing accessory has been configured in the printer driver.
z Make sure that the software is not overriding the printer driver setting.
Situation Solution