HP LaserJet 4200 and 4300 series printer - User Guide

110 4 Problem solving ENWW
Control panel messages
Message Explanation or recommended action
10.00.00 SUPPLIES MEMORY
ERROR
or
10.10.00 SUPPLIES MEMORY
ERROR
For help press
The printer is unable to read the electronic information (e-label) on the print cartridge so that the
printer can keep track of the page count for the print cartridge.
Open the top cover, remove the print cartridge, and reinstall it.
Install a new HP print cartridge.
13.XX.YY DUPLEX
JOB INTERRUPTED
For help press
alternates with
Discard top sheet and
press
or alternates with
Discard top 2 sheets and
press
There was an error while the printer was duplexing.
Remove the number of sheets indicated on the printer control panel display and press
SELECT ( ). The printer should print the job correctly.
13.XX.YY JAM IN TOP COVER
AREA
For help press
alternates with
Check under print
cartridge
Paper has jammed in the top-cover area of the printer.
1. Open the top cover.
2. Clear all paper from the area. If necessary, remove and reinstall the print cartridge.
3. If the message persists, check for paper in all other areas.
CAUTION
Ensure that all jammed paper is removed before closing the cover or tray. Open and close the
top cover to clear the message. See “Clearing jams” on page 96 for more information.
13.XX.YY JAM [LOCATION]
For help press
alternates with
Then open and close top
cover
Paper has either jammed in the printer or has been caught in a tray or accessory.
1. Open the tray indicated by the message.
2. Clear all paper from the area. If necessary, remove the print cartridge, duplexer, trays,
stacker, or stapler/stacker accessory.
3. If the message persists, check for paper in all other areas.
CAUTION
Ensure that all jammed paper is removed before closing the cover or tray. Open and close the
top cover to clear the message. See “Clearing jams” on page 96 for more information.
20 INSUFFICIENT MEMORY
For help press
alternates with
To continue press
The printer received more data than can fit in its available memory. You might have tried to
transfer too many macros, soft fonts, or complex graphics.
Press SELECT ( ) to print the transferred data (some data might be lost), then simplify the
print job or install additional memory. (See “Printer memory and expansion” on page 169.)
21 PAGE TOO COMPLEX
For help press
alternates with
To continue press
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
Press SELECT ( ) to print the transferred data. (Some data might be lost.)
22 EIO [X] BUFFER OVERFLOW
To continue press
Too much data was sent to the EIO card in the specified slot [X]. An improper communications
protocol might be in use.
1. Press S
ELECT ( ) to clear the message. (The job will not be printed.)
2. Check the host configuration.