958-000324-002, March 2005)

The HAFM appliance has a call home feature that provides automatic dial-out through

the internal mod em to a service support facilit y to report switch problems. The problem

is logged into the support facility’s tracking system for resolution.

Configuring call home feature

The HAFM appliance has a call home feature that provides automatic dial-out through

the internal mod em to a service support facilit y to report switch problems. The problem

is logged into the suppor t facility’s tracking system for resolution. To configure the

call hom e feature:

1. There are two jacks on the HAFM appliance’s internal modem: one for the call

home connection (LINE), and the other for a telephone (PHONE). Ensure a

telephone cable is routed and connected to the LINE jack at the rear of the

HAFM appliance (connected while performing Installing the appliance).

2. At the Windows 2000 desktop, double-click the Call Home Configuration icon.

The Call Home Configuration dialog box is displaye d (Figure 55).

Figure 55 Call Home Conﬁguration dialog box

3. At the Call Center Phone Number field, enter the telephone number for the

HP Solution Center. Include necessary information, such as the country code,

area code, or any prefix required to access a telephone line outside the facility.

4. At the Local Phone Number field, enter the telephone number for access

to the local appliance. Include necessary information such as the country

code or area code.

5. Click OK to

save the configured telephone numbers and close the dialog box.

Enabling call home via dial-out

The HAFM appliance is now configured to automatically dial-out through the modem to

a service support facility to report Director, Edge Switch, or HAFM appliance problems.

You must now enable the call home feature on the HAFM appliance itself, as well as

each Director and Edge Switch, through the HAFM application on the HAFM appliance.

HP StorageWorks HA-Fabric Manager Appliance installation guide F W07.00.00/HAFM

SW 08.06.00