8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

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Corrective action

Table 12 Possibl

e causes and corrective actions when no sto ra g e system found

Possible Cause

Corrective Action

The management server may not be able to

communicate with either controller.

Check the connection conﬁguration between the management server and

the controller pair. The management server must have a communication

path to both controllers in case one c ontroller loses communications

with the server.

When HP Comman

dViewEVAisﬁrst

starting up, a

password may be enabled on

the controll

ers, but a password has not been

entered in HP

Command View EVA.

Enter the correct password through HP Command View EVA or disable

the password on the controller.

Theswitchesmaynotbecorrectlyzoned,

making a storage system invisible to HP

Command View EVA.

Verify that switches are zoned correctly.

HP Command View EVA may have been

restarted while there was a communication

failure between HP Command View EVA and

the controllers. When restart is completed,

the storage system that lost communication

will not be visible.

1. Verify that the controllers are up and functioning properly.

2. Check the cable connections between the management server and

the switch.

3. Verify that switch zoning is correct.

4. Click Discover.

A storage system may not be visible to HP

Command View EVA because the controllers

are waiting for World Wide ID (WWID) to

be enter

ed. This condition will occur if the

storag

e system has been uninitialized and

the cab

inet is power cycled.

This ma

y also occur if backend problems

are pre

venting access to the quorum drives.

Once c

ommunication is restored, the WWID

along

with the checksum can be re-entered.

Enter the WWID.

Solving security credentials conﬁguration problems

The following Windows-based security groups are required on the management server:

NOTE:

Group names are case sensitive.

• HP Storage Admins. To access all the features of HP Command View EVA, this security group is

required on the management ser ver and must have at least one member (user account). M embers

have view and manage capabilities.

• HP Storage Users. Members have view capability only. This group is required only when a group

with extremely limited use of HP Command View EVA is required.

Access control

1. The user's security group is checked to control access to various functions and web pag es with HP

Command View EVA.

2. If the user belongs to the HP Storage Admins group, access is granted.

3. If the user belongs to the HP Storage Users group and the web page allows access to users with the

ViewHPStorageprivilege,accessisgranted.

HP Stora g eWorks 4x00/6x00/8x0 0 Enterprise Virtual Array updating product software guide (XCS 6.200)