Full User Guide

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

•

Select a paper type

•

Change the print speed or quality

•

Maximum dpi

Cause: The paper type or print quality settings were incorrectly.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Premium Plus Photo Paper.

For more information, see:

Store and handle photo paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the