HP Deskjet 9800 - User Guide

Uninstalling the printer software
To uninstall the software for Windows computers
If you are using Windows 2000, Windows Server 2003, or Windows XP, you must have administrator
privileges to uninstall the printer software.
1 If the printer is connected directly to the computer using a USB or parallel cable, disconnect the
printer.
2 Close any running applications.
3 From the Start menu, open the Control Panel.
4 Double-click Add/Remove Programs.
5 Select the printing software that you wish to remove.
6 Click the button for adding or removing software.
7 Follow the instructions on the screen to complete the removal of the printer software.
NOTE If the uninstallation process fails, restart the computer and complete the steps
above to uninstall the software.
If the software was not successfully installed or the uninstaller could not be found,
complete the following steps to run the scrubber utility. (The scrubber utility is not
available for computers running Windows NT 4.0.)
8 (To run the scrubber utility, complete the following steps.) Disconnect the printer from the
computer.
9 On the computer, restart Windows.
10 Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
11 Locate the scrubber utility on the Starter CD and run the utility.
● For Windows 98 and Windows Me, use the scrub9x.exe file located in the Utils\Scrubber
\Win9x_Me folder.
● For Windows 2000, Windows Server 2003, and Windows XP, use the scrub2k.exe file
located in the Utils\Scrubber\Win2k_XP folder.
12 Double-click the scrubber.exe file.
13 Restart you computer, and re-install the printer driver.
To uninstall the software for Macintosh computers
1 If the printer is connected directly to the computer using a USB cable, disconnect the printer.
2 Restart the computer.
NOTE If you do not restart the computer before you uninstall the software, some files
are not removed from your computer when you run the Uninstall option.
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