quick help hp deskjet 948c/940c/920c series table of contents learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1 introducing your hp deskjet printer finding information . . . . . . . . . . . notices and acknowledgments . . . terms and conventions . . . . . . . . . learning about printer features. . . . using paper trays. . . . . . . . . . . . . using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . aligning print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . cleaning the printer . . . . . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . .
learning about your printer • introducing your hp deskjet printer • finding information • notices and acknowledgments • terms and conventions • learning about printer features • using paper trays • using the taskagent 1
introducing your hp deskjet printer Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: • Excellent photo quality through HP’s PhotoREt III, ColorSmart III printing technology • High resolution printing with 2400 x 1200 dpi color photo mode and 600 x 600 dpi black text mode • Print speeds up to 12 pages per minute for black text and up to 10 pages per minute for text and color graphics (Print speeds vary with printer models) HP Deskjet printers are desi
finding information quick help offers instructions for using your HP deskjet printer. More help is available in other documents included with the printer. The following list explains where you can find specific types of information. The quick start setup poster explains how to set up your printer and install printer software. The quick reference guide provides warranty information and explains how to troubleshoot installation problems.
notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
terms and conventions The following terms and word conventions are used in quick help. terms HP Deskjet printers may be referred to as HP Deskjet or HP printers. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet series > hp deskjet series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment.
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What’s This? help feature. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Click What’s This? to view more information about the selected option.
learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and button 4. Power button and light cancel button Pressing this button cancels the current print job.
print cartridge status symbol and light The light above the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed. See also: print cartridge status light resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off.
two-sided printing The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page. An optional Two-Sided Printing Accessory can be purchased for automatic two-sided printing with 948c and 940c series printers.
using paper trays In tray The In tray holds paper or other media to be printed. 1. Out tray 2. In tray pushed in Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper. 1.
You can print different sizes of media by sliding the paper guides in and out. 1. paper width guide 2. In tray pulled out 3. paper length guide out tray The position of the Out tray can be changed for different printing needs. Out tray up – Place the tray in the up position for easy loading of paper into the In tray. The Out tray must remain in the up position to print banners. 1.
Out tray down – Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension – (Not available in all printer models.) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray. When the print job finishes, push the tray extension back into its storage slot. Do not use the Out tray extension with legal-sized paper. It may cause a paper jam.
fold-up tray Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges. 1. Fold-Up tray up 2.
using the taskagent The TaskAgent allows you to determine the status of the print cartridges and to change settings such as default print quality. It is located on the Windows taskbar. 1. TaskAgent changing print quality You can quickly change the resolution of printed output using the TaskAgent. 1. Click the TaskAgent icon on the Windows taskbar. The Default Print Settings dialog box appears.
2. Select from the following options: • Print Quality: Draft, Normal, or Best • Automatic Two-Sided Printing: If appropriate 3. Click outside the Default Print Settings box. A dialog box appears stating that the new setting will be used every time you print. (If you don’t want to see this dialog box again, select Don’t show me this message again.) 4. Click OK to change the default print setting.
displaying print cartridge warning messages The color and appearance of the TaskAgent change when there are warning messages. Warning messages appear when a print cartridge is low on ink or has been installed incorrectly. • When the icon is blinking and outlined in yellow, unread warning messages have been issued. • When the icon is outlined in yellow but no longer blinking, previously read warning messages are pending. • When the icon is no longer outlined in yellow, warning issues are resolved.
printing on paper and other media • printing with your hp deskjet printer • plain paper • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing • custom paper sizes 17
printing with your hp deskjet printer opening the printer properties dialog box The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides a dialog box to communicate with the printer. In the printer properties box you can select options such as paper size and type, page orientation, and color settings.
changing printer properties settings The printer properties box contains Setup, Features, and Advanced tab options. • Use the Setup tab to choose print quality, paper type, paper size, and banner printing. You can also scale the size of the printed document so that it fits on the paper in your printer. • Use the Features tab to select page orientation, number of copies, multiple pages per sheet, and poster printing.
plain paper • letter/A4 paper • legal paper letter/A4 paper preparing to print 1. Raise the Out tray and pull out the In tray. 2. Slide out both paper guides. 3. Insert a stack of paper into the In tray. 4. Place up to 100 sheets of paper into the In tray if your printer has a Fold- Up tray. Place up to 150 sheets of paper into the In tray if your printer does not have a Fold-Up tray. 5. Slide the paper width guide snugly against the stack of paper. 6. Lower the Out tray.
printing on letter/A4 paper 1. Open the file you want to print. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 2.
printing guidelines Most plain photocopy paper can be used in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use HP papers. These papers have been developed especially for HP inks and HP printers. See also: printing with your hp deskjet printer manual two-sided printing custom paper sizes legal paper preparing to print 1. Raise the Out tray and pull out the In tray. 2. Slide out both paper guides. 3.
printing on legal paper 1. Open the file you want to print. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 2.
envelopes Print a single envelope using the envelope slot, or print multiple envelopes using the In tray. • printing a single envelope • printing multiple envelopes printing a single envelope preparing to print 1. Place the envelope—with the flap side on the left and facing up—into the single envelope slot. 2. Push the envelope forward until it stops. printing the envelope If your software program includes an envelope-printing feature, do not follow these instructions.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Plain Paper • Paper Size: Appropriate envelope size 4.
printing multiple envelopes preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes, then push the tray forward until it stops.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Plain Paper • Paper Size: Appropriate envelope size 4.
printing guidelines • Never place more than 15 envelopes in the In tray at one time. • Align the envelope edges before inserting them. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. For best results use hp products.
transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place up to 25 transparency sheets in the tray if the printer has a Fold-Up tray. Place up to 30 transparency sheets in the tray if the printer does not have a Fold-Up tray. Make sure the rough side is down and the adhesive strip is toward the printer. 5.
printing transparencies 1. Open the file you want to print. 2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3.
labels preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load up to 20 label sheets—label side down—in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to print. 2.
3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Plain Paper • Paper Size: Letter or A4 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked • Copies: Up to 20 5. Select the Advanced tab if you wish to print in grayscale or make optional adjustments to ink volume, color, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print.
business cards, index cards, and other small media preparing to print 1. Pull out the In tray. 1. Raise the Out tray to the up position. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the edges of the cards or other small media. 4. Place up to 30 cards in the tray if the printer has a Fold-Up tray. Place up to 45 cards in the tray if the printer does not have a Fold-Up tray. 5. Push the cards forward until they stop. 6.
printing business cards, index cards, and other small media 1. Open the file you want to print. 2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3.
printing guidelines • If an out of paper message appears, verify that the index cards or other small media are positioned properly in the In tray. • If the index cards or other small media are smaller than 100 x 148 mm (4 x 5.6 in), do not use the In tray. Use the printer’s single envelope slot to load the media one card at a time. For best results use hp products.
photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place up to 20 sheets of photo paper—printable side down—in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and push in the tray. printing photographs 1. Open the file you want to print.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3.
printing guidelines • Photos must be in an electronic format before they can be printed. You can use digital or scanned photos, or have your local camera shop provide electronic files of the photos you want to print. • Use the PhotoREt setting for most photo paper printing. • If you have a parallel cable connection, you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). For best results use hp photo papers.
greeting cards preparing to print 1. Pull out the In tray. 2. Raise the Out tray to the up position. 3. Slide out both paper guides and remove all paper from the tray. 4. Fan the edges of the greeting cards to separate them. 5. Align the edges of the cards, then place no more than 5 cards in the tray. 6. Push the cards forward until they stop. 7. Slide the paper guides snugly against the edges of the cards. 8. Push in the In tray, then lower the Out tray. printing greeting cards 1.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3.
printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify that the cards are positioned properly in the In tray. • If the cards are smaller than 100 x 148 mm (4 x 5.6 inches), do not use the In tray. Use the printer’s single envelope slot to load one card at a time. For best results use hp products.
posters preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the poster sheets to separate them, then align the edges. 4. Place the sheets in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing posters 1. Open the file you want to print. 2.
4. Select the Features tab, then choose the following: • • • • Orientation: Appropriate orientation Poster Printing: Select this option then select 2x2, 3x3, or 4x4 Two-Sided Printing: Unchecked Copies: Number of copies 5. Select the Advanced tab if you wish to make optional adjustments to color, ink volume, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print.
banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out tray. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Slide the paper guides snugly against the banner paper. 7. Push in the In tray. Leave the Out tray up. printing banners 1. Open the file you want to print.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3.
printing guidelines The Release Notes describe problems that may occur when you print banners using some software programs. Click Start > Programs > hp deskjet series > Release Notes to view this information. For best results use hp products.
iron-on transfers preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the In tray. printing iron-on transfers 1. Open the file you want to print. 2.
4. Select the Features tab, then choose the following: • Orientation: Mirror Image • Two-Sided Printing: Unchecked • Copies: Number of copies 5. Select the Advanced tab if you wish to make optional adjustments to ink volume, color, drying time, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print.
manual two-sided printing preparing to print 1. Remove all paper from the Out tray. 2. Pull out the In tray and load it with paper. 3. Slide the paper guides snugly against the edges of the paper. 4. Push in the In tray. printing manually 1. Open the file you want to print. Verify that the document you are printing is at least two pages long. 2.
4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Check this box The Two-Sided Printing Margin dialog box appears. a. Select the appropriate page content option, then click OK to return to the Features screen. b. Select Book (binding on the side) or Tablet (binding at the top). c. Deselect the Automatic option if you have installed the optional HP Two-Sided Printing Accessory (not available with all printer models). 5.
9. Click Continue when the paper is properly reloaded.
Tablet binding printing guidelines • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed. • If you have purchased the HP Two-Sided Printing Accessory, you can print both sides of the paper automatically. Follow the directions included with that product. (The HP Two-Sided Printing Accessory cannot be used with all printers.) For best results use hp products.
custom paper sizes preparing to print 1. Raise the Out tray to the up position. 2. Put the paper or other media you want to print into the In tray, with the printable side down. 3. Push the paper forward until it stops. 4. Slide the paper guides snugly against the edges of the media and push in the In tray. 5. Lower the Out tray. defining a custom paper size 1. Open the file you want to print.
2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and Advanced tab options. 3. Select the Setup tab, then select User Defined Paper Size in the Paper Size option. The User Defined Paper Size dialog box appears. 4.
product maintenance • print cartridge status light • replacing print cartridges • aligning print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet toolbox 55
print cartridge status light understanding the print cartridge status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened.
checking the print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6.
troubleshooting problems with the tri-color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem: • Insert the proper print cartridge if one is missing. The printer needs both a black print cartridge and a tri-color print cartridge to operate.
replacing print cartridges Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges to operate. Warning! Keep both new and used print cartridges out of the reach of children. To replace a print cartridge: 1. Verify that the Out tray is down. If your printer has a Fold-Up tray, verify that it is down. 2.
1. Out tray (in down position) 2. press Power button 3. open top cover 4. raise cradle latch 5.
6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 1. black cartridge 2. color cartridge 3. ink nozzles 4. copper contacts–do not touch or remove the copper contacts 5.
aligning print cartridges After a print cartridge is replaced, align the print cartridges to ensure the best possible print quality. Alignment is performed from the HP Deskjet Toolbox. 1. Open the HP Deskjet Toolbox using one of the following methods: • Click Start > Programs > hp deskjet series > hp deskjet series Toolbox –or– • Right-click the TaskAgent and select Open Toolbox. 2. Click Align the Print Cartridges and follow the onscreen directions. Two pages print during the alignment process.
automatically cleaning print cartridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the HP Deskjet Toolbox. 2. Select the Printer Services tab. 3. Select Clean the Print Cartridges and follow the on-screen directions.
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle.
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle plate 2. clean these areas 3. Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. 4. Repeat steps 1 through 3 for the other print cartridge.
5. Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs. Repeat this process until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer’s top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting the Printer Services tab and clicking Print a Test Page. 9.
cleaning the printer the printer case The printer ejects ink onto paper in a fine mist, and small amounts of ink may be deposited on the printer case over time. The case can be cleaned with a soft, damp cloth to remove dust, smudges, stains, and spilled ink. Use water only. Do not use household cleaners or detergents. the printer interior To maintain the interior of the printer, follow these guidelines: • Clean only the print cartridges and print cartridge cradle.
refilling print cartridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridges to exceed their normal life cycle. It also creates many potential problems, such as: • Poor print quality. Non-HP inks can contain elements that clog the cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts. • Potential damage.
maintaining print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: • Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (60–78 degrees F or 15.6–26.6 degrees C). • If print cartridges have been removed from their sealed packages and not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up.
print cartridge part numbers When replacing print cartridges in your HP Deskjet printer, buy print cartridges with the following part numbers: • Black: HP 6615A Series or HP No. 15 • Tri-Color: HP C6578 Series or HP No.
the hp deskjet toolbox The HP Deskjet Toolbox contains a number of useful tools that let you print a test page, and clean, align, and check the estimated ink level in print cartridges. If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printers), you can enable it from the Toolbox. Use one of these methods to open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet series > hp deskjet series Toolbox –or– • Right-click the TaskAgent and select Open Toolbox.
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solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts 73
printer lights are flashing • what the flashing lights indicate • if the print cartridge status light is flashing • if the resume light is flashing • if the power light is flashing • if all lights are flashing what the flashing lights indicate Flashing lights indicate the printer status. 1. Print Cartridge Status light and symbol 2. Resume light and button 3.
if the print cartridge status light is flashing the top cover is open Close the top cover. there may be a problem with a print cartridge • Verify that the correct print cartridges are installed. • Check if a print cartridge is low on ink or improperly installed. See also: print cartridge part numbers checking the print cartridge status if the resume light is flashing the printer may be out of paper 1. Place paper in the In tray. 2. Press the Resume button on the front of the printer.
if the power light is flashing the printer is preparing to print The light stops flashing when the printer has received all data. if all lights are flashing the printer may need to be restarted 1. Press the Power button to turn off the printer, then press the Power button to restart the printer. Proceed to step 2 if the lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the printer from the power source. 4. Reconnect the printer to the power source.
printer is not printing • paper does not come out of the printer • error messages appear when using a USB connection • paper jams occur • printer does not turn on paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The printer’s top cover is closed. 5. The Fold-Up tray is down, if the printer has this feature. 6.
check the printer lights • If the Print Cartridge Status light is blinking, lift the printer cover to verify that the print cartridges are properly installed. • If the Resume light is blinking, press the Resume button. • If the Power light is blinking, the printer is in the process of printing. 1. Print Cartridge Status light and symbol 2. Resume light and button 3. Power light and button reinstall the printer software See the quick start setup poster for more information.
error messages appear when using a USB connection the error message “there was an error writing to ” is displayed If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer. paper jams occur 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3.
2. Remove the paper jam, then replace the Rear Access Door. 3. Reload paper into the In tray. 4. Press the Resume button. 5. Print the document. printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care.
printer is too slow The print speed and overall performance of the printer can be affected by several variables: • computer does not meet system requirements • printer software is outdated • there are conflicting USB cable connections • complex documents, graphics, or photographs are printing computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. See system requirements for more information. 2. Close all unnecessary software programs.
there are conflicting USB cable connections A printing conflict may occur when the printer and several other USB devices are attached to a hub. There are two methods for solving the conflict: • Attach the printer’s USB cable directly to the computer instead of a hub –or– • Keep the printer attached to a hub, but do not use the other USB devices while printing.
If you have a parallel cable connection you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). To do this: 1. Open the HP Deskjet Toolbox using one of the following methods: • Click Start > Programs > hp deskjet series > hp deskjet series Toolbox –or– • Right-click the TaskAgent and select Open Toolbox. 2. Click the Configuration tab and select Attempt to Use Hardware ECP. 3. Click Apply. 4. Print the photograph.
problems with printouts • blank pages print • document is printed off-center or at an angle • parts of the document are missing or are in the wrong place • printout does not reflect new print settings • photos are not printing correctly • banners are not printing correctly blank pages print The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • An incoming fax is being printed check the print cartridg
document is printed off-center or at an angle 1. Verify that the paper is correctly placed in the In tray. 2. Verify that the paper guides fit snugly against the paper. 3. Reprint the document. parts of the document are missing or printed in the wrong place Use the instructions below to reset paper orientation, page size, print margins, and other options: 1.
photos are not printing correctly 1. Confirm that the photo paper is placed in the In tray with the print side down. 2. Slide the paper forward until it stops. 3. Slide the paper guides snugly against the paper and push in the In tray. 4. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties –or– • Click File > Print Setup, then select Properties –or– • Click File > Print > Setup, then select Properties. 5.
banners are not printing correctly 1. Verify that the Out tray is in the up position. The Out tray must remain up while you print the banner. 2. Put the banner paper in the In tray so that the unattached edge is at the top of the stack. 3. Insert the first edge of the banner paper into the In tray until it stops. Confirm that the In tray is pushed in. 4.
6. Click Apply > OK to return to the Print or Print Setup screen. 7. Click OK to print the banner. 8. Verify that the printer software is operating correctly if gaps appear on the ends of the sheets when printing. The Release Notes describe banner printing problems using specific software programs. Click Start > Programs > hp deskjet series > Release Notes to view this information. If you continue to have problems, contact HP Customer Care.
product specifications • product specifications for hp deskjet 948c series printers • product specifications for hp deskjet 940c series printers • product specifications for hp deskjet 920c series printers • minimum printing margins • system requirements 89
product specifications for hp deskjet 948c series printers hp deskjet 948c model no.
memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 400 mm deep (Fold-Up tray down with paper) or 250 mm deep (Fold-Up tray up) 17.34 in wide x 7.72 in high x 15.76 in deep (Fold-Up Tray down with paper) or 9.85 in deep (Fold-Up tray up) weight 5.72 kg (12.
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.
media handling In tray capacity: Plain paper sheets: Up to 100 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter—or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 30 cards Transparencies: Up to 25 Out tray capacity: Draft: Up to 35 sheets Normal: Up to 50 sheets Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.
Banner: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm C6 114 x 162 mm Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) A6 Card: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.
product specifications for hp deskjet 940c series printers hp deskjet 940cxi model no. C6431A hp deskjet 940cse model no. C6431B hp deskjet 940cvr model no.
duty cycle 2,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 370 mm deep 17.32 in wide x 7.72 in high x 14.56 in deep weight 5.
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.
media handling In tray capacity: Plain paper sheets: Up to 150 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter—or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 45 cards Transparencies: Up to 30 Out tray capacity: Draft: Up to 35 sheets Normal: Up to 50 sheets Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.
Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm C6 114 x 162 mm Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) A6 Cards: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No.
product specifications for hp deskjet 920c series printers hp deskjet 920cxi model no. C6430A hp deskjet 920cse model no. C6430B hp deskjet 920cvr model no. C6430E black text print speed Draft: 9 pages per minute mixed text with color graphics print speed Draft: 7.
duty cycle 1,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 400 mm deep (Fold-Up tray down with paper) or 250 mm deep (Fold-Up tray up) 17.34 in wide x 7.72 in high x 15.76 in deep (Fold-Up Tray down with paper) or 9.85 in deep (Fold-Up tray up) weight 5.
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.
media handling In tray capacity: Plain paper sheets: Up to 100 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter—or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 30 cards Transparencies: Up to 25 Out tray capacity: Draft: Up to 35 sheets Normal: Up to 50 sheets Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.
Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm C6 114 x 162 mm Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) A6 Cards: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No.
minimum printing margins The printer cannot print outside a designated area of the page. Minimum print margins for common media types are shown below. A4 paper: Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) A5, B5, and user defined paper Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (.
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) photo with tear-off tab Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 3.2 mm (0.125 in) Bottom Margin: 3.2 mm (0.
system requirements Your computer should meet the following requirements: Windows Microsoft Windows 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows 95, 98, Me, or NT 4.0 Minimum Processor Speed: Pentium 66 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* MS-DOS version 3.
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index a aligning print cartridges#62 alignment deskjet 920c series#102 deskjet 940c series#97 deskjet 948c series#92 automatic two-sided printing Two-Sided Printing Accessory#14 b banner paper#44 banner printing#44 Out tray up#11 banner printing problems#87 binding book#51 tablet#52 blank pages printing#84 book binding#51 built-in memory deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 business card printing#33 buttons Cancel#7 deskjet 920c series#101 deskjet 940c series#96 deskjet 9
Fold-Up tray paper trays#8 using#13 g greeting card printing#39 h hard disk space#107 Hardware ECP#86 parallel cable connection#86 printing complex documents#83 printing photos#38 HP Deskjet printer features#2 HP Deskjet Toolbox aligning print cartridges#62 Configuration tab#83 enabling hardware ECP#83 opening#71 utilities#71 HP photo paper photo printing#37 photo printing problems#86 i In tray purpose#8 using#10 index card printing#33 information, finding#3 ink level#71 ink streaks cleaning print cart
n noise emissions deskjet 920c series#102 deskjet 940c series#97 deskjet 948c series#92 note icon#6 o operating environment deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 Out tray purpose#8 using#11 Out tray extension#12 p page orientation#19 paper alignment deskjet 920c series#102 deskjet 940c series#97 deskjet 948c series#92 paper capacity deskjet 920c series#102 deskjet 940c series#97 deskjet 948c series#92 paper does not come out of printer#77 paper jams Resume light flashing#7
status#57 status icons#57 storing#69 troubleshooting problems with#58 warning messages#16 when to clean#63 print cartridge cradle#59 cleaning#66 Print Cartridge Status icons#57 Print Cartridge Status light#56 verifying correct cartridge#61 print properties#87 print quality#15 print settings changing#15 default#14 default print settings box#15 print speed black text deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 mixe
print cartridge cradle noise#67 voltage deskjet 920c series#102 deskjet 940c series#97 deskjet 948c series#92 weight deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 printer does not turn on#80 printer driver#18 printer features#7 printer maintenance HP Deskjet Toolbox#71 printer memory deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 printer not printing#77 printer properties box#18 opening from TaskAgent#15 printer software#18 printer status flashing lights#74 pri
specifications print cartridges deskjet 920c series#104 deskjet 940c series#99 deskjet 948c series#94 system requirements#107 surge protector#8 symbols#5 system requirements#107 MS-DOS#107 Windows 95, 98, Me#107 Windows NT and 2000#107 t tablet binding#52 TaskAgent#14 TaskAgent shortcuts#15 TaskAgent, turning off and on#15 taskbar icon#14 text resolution deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 Toolbox aligning print cartridges#62 enabling hardware ECP#83 opening#71 utilities#