User Guide - Windows 2000

Print cartridge problems

Incorrect print cartridge

The printer can only print when the correct print cartridges are installed. If you receive a

print cartridge error message, one or both of the print cartridges cannot be used in the

printer. A flashing Print Cartridge Status light indicates which print cartridge is incorrect.

To verify that you have the correct print cartridges:

1. Open the printer cover.

2. Read the selection number on the print cartridge label.

1 Selection number

2 Warranty date

3. Check the list of print cartridges that can be used in the printer.

a. Open the printer Toolbox.

b. Click the Estimated Ink Level tab.

c. Click the Print Cartridge Information button and view the list of print cartridge

selection numbers.

The reference guide that came with the printer also shows the print cartridge

selection numbers.

4. Check the warranty date on the print cartridge.

5. If the print cartridge has the wrong selection number, or if the warranty date has

expired, install a new print cartridge.

6. Close the printer cover.

If the Print Cartridge Status light stops flashing, then the problem is fixed.

If the Print Cartridge Status light continues to flash, visit HP Technical Support at

www.hp.com/support.

Print cartridge problem message

If you receive a message about a problem with one of the print cartridges, follow these

steps:

1. Raise the printer cover and remove the print cartridge that was named in the error