User Guide - Windows 2000

11
Troubleshooting
● Ethernet problems
● Wireless communication problems
● Printer does not print
● Paper jam
● Paper problems
● Paper mismatch
● Printer is stalled
● Print cartridge problems
● Photos do not print correctly
● PictBridge problems
● Bluetooth printing problems
● Banners do not print correctly
● Print quality is poor
● Document is misprinted
● Problems with borderless documents
● Error messages
● Printer lights are on or flashing
● Document prints slowly
● If you continue to have problems
● HP support process
Ethernet problems
The following problems can occur with an Ethernet connection.
Printer does not print
Print an HP Report page.
If the HP Report page does not print, verify the following:
● The printer is set up and powered on.
● The print cartridges are installed correctly.
● The printer is on and the paper tray is loaded.
● The printer is free of paper jams.
Link light
If the printer still does not print, then look at the Link light on the back of the printer:
State of the Link light
Task
Flashing Resend the document, then look at the Activity light.
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