HP Deskjet 6500 Printer series - (Windows) User's Guide

• When printing, do not use other USB devices that are attached to the hub.
Printing to the wrong USB port (HP Deskjet 6540-50 series)
If the computer is configured to use both the printer's back USB port and its front
USB port , then you might be printing to the wrong port.
The computer has two versions of the printer driver: one for the front USB port and
one for the back USB port. If you are connected to the back USB port but select the
printer driver that is associated with the front USB port, the printer will not print.
Click File , and then click Print to open the Print dialog box. The Print dialog box
displays two versions of the printer driver. Select the version that is associated with
the port to which you are printing.
If the printer still does not print
Select the topic below that best describes the problem:
• Paper jam
• Out of paper message
• Printer ejects paper
9.2 Paper jam
Do not clear a paper jam from the front of the printer.
Follow these steps to remove a paper jam:
1. Press the Resume button.
If the paper jam does not clear, then go to the next step.
2. Push the two latch handles on the rear access door toward each other, and
then remove the door.
HP Deskjet 6500 series printers
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