HP Deskjet 6120 series printers - (English) Reference Guide

21
english
hp support by phone
HP provides telephone support free of
charge during the printer’s free phone
support period.
free phone support period
The list below shows the free phone
support period for your country/region.
Standard phone company charges
apply.
* Europe, Middle East, and Africa
For phone support in Europe, please
consult the following website to check
the details and conditions of phone
support in your country/region:
www.hp.com/support.
Alternatively, you can ask your dealer or
call HP at the phone number listed for
your country/region. See “support
phone numbers” on page 22.
As a part of our continuing effort to
improve our phone support services, we
advise you to check our website on a
regular basis for new information
regarding service features and delivery.
before placing a call
Before placing a call for help, try these
free support options:
• Search the user’s guide on your
computer; see “viewing the onscreen
user’s guide” on page
6
• Use the Internet any time of the day
to:
– Check for software updates from
HP
– Use HP’s online support pages for
product help
If the problem is not solved using the
above options, call an HP support
technician while in front of the computer
and printer. For faster service on the
phone and to ensure that time is wisely
used, be prepared to provide
information about what has been tried to
solve the problem, as well as the
following:
• The printer's model number (located
on the label on the front of the printer)
• The printer's serial number (located
on the bottom of the printer)
• The computer’s operating system
• The version of the printer driver (also
referred to as the printer software)
• Messages displayed at the time the
situation occurred
• Answers to these questions:
– Has this situation happened
before? Can you re-create it?
– Did you add any new hardware or
software on your computer around
the time this situation began?
country/region phone support
North America 1 year
Asia Pacific 1 year
Europe, Middle East,
Africa
See below*
Latin America—
including Mexico
1 year
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