HP Deskjet 6120 series printers - (English) Reference Guide

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english
installation troubleshooting: Windows USB, continued
When I connect a USB cable
between the printer and my
computer, an “Unknown
Device” message appears.
• Static electricity has built up in
the cable between the printer
and your computer.
• You may have a defective USB
cable.
1. Disconnect the USB cable from the printer.
2. Unplug the printer from its power cord.
3. Wait approximately 30 seconds.
4. Plug the power cord into the printer.
5. Plug the USB cable into the printer.
6. Replace the USB cable or use a parallel
cable if “Unknown Device” continues to
appear in the New Hardware Found dialog
box and you are not using Windows 2000.
to solve the problem...
possible causes...
what is the problem?
If you are using Windows 2000, the “Unknown Device” message does not mean that
there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown
Device” message does mean that there is a problem. Use the troubleshooting steps
below to solve the problem.
FDR_RG.book Page 17 Wednesday, July 31, 2002 9:38 AM