HP Deskjet 3740 Printer series - (English) Reference Guide

English

Problem

The installation program stops when it looks for new hardware.

Possible causes Solution

One of the following

issues is causing a

communication

problem:

•The USB cable is old

or defective.

• Software, such as an

antivirus program, is

open and running.

• Another device, such

as a scanner, is

connected to the

computer.

1. Disconnect and reconnect the USB cable. If the

printer is still not detected, replace the USB cable,

and then continue to the next step.

2. Click the

Cancel button and restart the computer.

3. Turn the printer off, and then disconnect the USB

cable and power cord.

4. Quit any background tasks, such as antivirus

programs or other software programs that are

running on the computer.

Note: To quit the antivirus program, follow the

manufacturer’s instructions for turning off the software.

5. Reinstall the printer software:

a. Insert the printer software CD into the CD-ROM

drive. If the installation program does not start

automatically, see “The installation program

does not start automatically when the CD is

inserted” on page 7.

b. Follow the onscreen instructions, and when the

installation program looks for new hardware,

connect the USB cable and the power cord to

the printer, and make sure that the printer is on.

c. Follow the onscreen instructions to finish the

installation.

Note: Restart the antivirus program after the printer is

installed.

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