HP Designjet Z3100ps GP Photo Printer - User's Guide

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you
may be asked to perform some procedure to solve the problem.
See also
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
●
The printer you are using (the product number and the serial number, found on the label at the
back of the printer)
●
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 195
●
The printer's Service ID: at the front panel, select the Information menu icon
, then View
printer information
●
The computer you are using
●
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●
The cable you are using (by part number) and where you purchased it
●
The type of interface used on your printer (USB or network)
●
The software name and version you are currently using
●
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report, and “all pages above” from Service Information
(see
The printer's internal prints on page 8)
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one
of the numbers below.
●
Algeria: 213 17 63 80
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Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
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Australia: 13 10 47
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Austria: 0810 00 10 00
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Bahrain: 800 171
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Belgium: (0) 78 600 600
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Bolivia: 0 800 1110, local 54 11 4708 1600
200 Chapter 17 HP Customer Care ENWW
HP Customer Care