HP Designjet Z2100 Photo Printer Series - Users Guide

If the problem persists despite all the above actions, contact your customer service representative for

further support.

Lines are too thick, too thin, or missing

1. Check that the paper type you have loaded corresponds to the paper type selected in the front

panel and in your software. To check on the front panel, use the View loaded paper key.

2. Check that you are using appropriate print-quality settings for your purposes (see

Printing

on page 41). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and

try turning on the Maximum detail option. You may wish to reprint your job at this point in case

the problem has been solved.

3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line

quality. You can find the Max. Application Resolution option in the Windows driver dialog's

Advanced tab, under Document Options > Printer Features. If you change this option, you may

wish to reprint your job at this point in case the problem has been solved.

4. If lines are too thin or missing, print the Image Diagnostics Print. See

The Image Diagnostics

Print on page 135.

If the problem remains, go to the front panel and select the Ink menu icon

, then Printhead

information to see the printhead alignment status. If the status is PENDING, you should align the

printheads. See

Align the printheads on page 144. After alignment, you may wish to reprint your

job in case the problem has been solved.

6. Go to the front panel and press the View loaded paper key to see the paper advance calibration

status. If the status is RECOMMENDED, you should perform paper advance calibration: see

Recalibrate the paper advance on page 119.

If the problem persists despite all the above actions, contact your customer service representative for

further support.

Lines appear stepped or jagged

If lines in your image appear stepped or jagged when printed:

126 Chapter 12 Troubleshooting print-quality issues ENWW

Troubleshooting print-

quality issues