HP Designjet Printers - Security Features

HP Designjet Printer Series Security Settings

The following table shows the different levels of access and what they enable or disable:

Retrieve Job

Information

Paper handling

Configure Designjet

Diagnostics

Maximum

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Intermediate

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Moderate

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Minimum

 Maximum Lock – This option denies access to all options.

 Intermediate Lock – This option denies access to the paper and ink supply handling options,

maintenance options and demo prints as well as the options locked by Moderate Lock. Only viewing

printer and supply information is allowed.

 Moderate Lock – This option denies access to all printer settings, the job queue, information and service

prints and the printer log, as well as the options locked by Minimum Lock. For ePrinters, the setting also

locks access to these 5 security features:

 Disable USB drive

 Disable firmware update through USB

 Disable direct print using ePrint&Share

 Disable ePrint connectivity

 Disable internet connection

 Minimum Lock – This option denies access to the Reset options, Enable/Disable connectivity options and

the Service Menu.

Note: When the Moderate or Maximum locks are set, you will not able to load/unload paper or replace printheads/ink

cartridges without first unlocking the front panel, and so these options should only be set in specific circumstances

where the implications are known and understood.

When the Control Panel is locked, the applicable menus show a ‘lock’ symbol in the front panel. If a user attempts to

access a “locked” menu entry, a warning message is displayed.

3.3.1 Deadlock: Front Panel locked + EWS password forgotten

Under certain circumstances, a printer might become inaccessible if the control panel has been locked and the

administrator has lost the password needed to unlock it. This could happen if the front panel is locked through the

printer’s Embedded Web Server and the Administrative password for the EWS is lost. In this situation, it would not be

possible to unlock the front panel from the Embedded Web Server and it would not be possible to reset the Embedded

Web Server from the front panel.

With HP Designjet Printers there is a menu option that users can access with the guidance of Customer Support

agents. If you encounter any problems related to deadlock, then you should contact HP Support as soon as possible.