HP Designjet T2500 eMFP - Image-quality troubleshooting guide

1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Using your product.

Polyester film is about ten times more dimensionally stable than paper. However, using film that is

thinner or thicker than HP Matte Film will reduce line length accuracy.

2. Set the Print Quality slider to Quality.

3. Maintain the room at a steady temperature between 10 and 30°C (50 and 86°F).

4. Load the roll of film and let it rest for five minutes before printing.

5. If you are still not satisfied, try recalibrating the paper advance. See Using your product.

The whole image is blurry or grainy

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel

and in your software.

2. Check that you are printing on the correct side of the paper.

3. Check that you are using appropriate print-quality settings (see Using your product). In some cases, you

can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if

you have set the Print Quality slider to Speed, try setting it to Quality. If you change the print-quality

settings, you may wish to reprint your job at this point in case the problem has been solved.

Go to the front panel and press

then to see the printhead alignment status. If the status is

PENDING, you should align the printhead. See Using your product. After alignment, you may wish to

reprint your job in case the problem has been solved.

Go to the front panel and press

then to see the paper advance calibration status. If the

status is DEFAULT, you should perform paper advance calibration: see Using your product.

If the problem persists despite all the above actions, contact your customer service representative for

further support.

The paper is not flat

If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see

defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes

saturated with ink.

8 Chapter 2 Troubleshooting print-quality issues ENWW