HP Designjet T790 and T1300 ePrinter Series - Using your printer

20 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, or if the recommended action does not seem to solve the problem, contact HP Support. See
Contact HP Support on page 203.
Table 20-1 Text messages
Message Recommendation
[Color] cartridge altered Check the cartridge.
[Color] cartridge has expired Replace the cartridge. See
Handling ink cartridges and
printheads on page 125.
[Color] cartridge is low on ink Ensure that you have a new cartridge of the same color
ready.
[Color] cartridge is missing Insert a cartridge of the correct color. See
Handling ink
cartridges and printheads on page 125.
[Color] cartridge is out of ink Replace the cartridge. See
Handling ink cartridges and
printheads on page 125.
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color
ready.
[Color] printhead #[n] error: not present Insert the correct printhead. See
Handling ink cartridges and
printheads on page 125.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of
the correct type (color and number). See
Handling ink
cartridges and printheads on page 125.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead of the correct type (color and number). See
Handling ink cartridges and printheads on page 125.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See
The front-panel display recommends reseating or
replacing a printhead on page 183.
Cutter replacement advised Contact HP Support to replace the cutter. See
Contact HP
Support on page 203.
Job queue notification Cancel, resume or delete the job. See
Job queue management
(T790 PS and T1300 series) on page 77.
Maintenance #1 advised Contact HP Support. See
Contact HP Support on page 203.
Maintenance #2 advised Contact HP Support. See
Contact HP Support on page 203.
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