HP Designjet T1120 Printer Series User's Guide: English

Contact HP Support
HP Support is available to you by telephone. What to do before you call:
Review the troubleshooting suggestions in this guide.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 181
The printer's Service ID: at the front panel, select the Information menu icon
, then View
printer information
The computer you are using
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
The cable you are using (by part number) and where you purchased it
The type of interface used on your printer (USB or network)
The software name and version you are currently using
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see
The printer's internal prints on page 8)
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of
the numbers below.
Algeria: 213 17 63 80
Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
Australia: 13 10 47
Austria: 0810 00 10 00
Bahrain: 800 171
Belgium: (0) 78 600 600
Bolivia: 0 800 1110, local 54 11 4708 1600
Brazil: 0800 157 751, local 55 11 3747 7799
Canada: 1 800 HP INVENT
Caribbean: 1 800 711 2884
Central America: 1 800 711 2884
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HP Customer Care