HP Designjet Scanner - Users Manual

how do I create data files for support and debugging
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how do I create and retrieve data files for support
and debugging?
The system contains functions for creating data files that can
be helpful for debugging errors. In a typical case, these files
can be created by users who then send them to their support
service for debugging.
You can create data files for debugging problems with the
scanner device through the SCANdump option. You can debug
print output problems by redirecting your print output data to
a file with the Print to File option.
Retrieving data files for support and debugging: The
SCANdump output files and other other useful data/
debugging files reside in a protected area and need to be
exported in order for you to access them. Press the Setup
Tab > Options > System > Advanced > Export Log Files
button to export the files to your D:\Images folder or to a
writable CD/DVD.
to create scanner a data file (scandump) ...
1. Press Setup Tab > Options
2. Select System
3. Press the Advanced button.
4. Enter the Administrator password if prompted by the
system.
5. Press the SCANdump button. This starts the SCANdump
program.
6. The SCANdump program creates a data file scandump.
con that contains light profile data, error logs and
statistics about the scanner's activity.
7. The SCANdump output files reside in a protected area and
need to be exported in order for users to access them.
The Export Log Files option will let you gain access to the
SCANdump files plus other useful data/debugging files
created by the system. Press the Setup Tab > Options >
System > Advanced > Export Log Files button to export
the files to your D:\Images folder or to a writable CD/
DVD.
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