HP DesignJet 800 Printer - User's Reference Guide

Solving Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems
Image Error Other Problems Getting Help
Media & InkIntroduction Front Panel Other
Printer
Options
Index
Solutions
Removing jammed paper (Continued)
CAUTION: The area where the printhead carriage is parked can get quite dirty; be careful not to get ink on your
hands.
9. Close the window and switch on the printer.
10. Wait for the printer to finish initializing.
11. Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper
path.
12. Reload the paper as normal (see Loading Roll Media
and Loading Sheet Media). If you are using roll paper you
may need to trim the edge first, to ensure that it is straight.
NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer,
such as heavy coated or matte film; this will help to force out any paper jammed in the paper path.
13.
If the cutter seems to be causing the problem, check in the User’s Reference Guide on the Using Your Printer CD
that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use → Cutter →
Off.
You are strongly recommended to align the printheads (see Printhead Alignment
) after clearing a paper jam, as the
problem may have caused the printheads to be misaligned.
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