HP DesignJet 755CM Printer User's Guide - C3198-60051

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Company confidential. Postillo/755CM User’s Guide Final Freeze Status: Frozen
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9 Troubleshooting
Using the Documentation to Help Solve Problems 9-2. . . . . . . . . . . . . . . . . . . . . . .
Locating the Source of the Problem 9-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Media-Handling Problems 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Front Panel Keeps Indicating that Media is
Misaligned or Mispositioned. 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If Media Crumples When You Load it 9-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If Prints Do Not Feed Out Properly From the Printer 9-5. . . . . . . . . . . . . . . . . .
If The Automatic Cutter Does Not Cut Immediately
When a Print Has Finished 9-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Automatic Cutter Does Not Work 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If Prints Fall on the Floor After Being Cut 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . .
If a Sheet Is Ejected When You Switch On the Printer 9-6. . . . . . . . . . . . . . . . .
If Prints Do Not Stack Properly in the Bin 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Print Cartridge Problems 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Access Cartridges Key Does Not Work 9-7. . . . . . . . . . . . . . . . . . . . . . . .
If the Printer Runs the Cartridge-Alignment Routine Unexpectedly 9-7. . . . . . .
If Brand New Cartridges Have Problems 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing a Media Jam 9-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Communication Problems 9-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If There is a Problem Communicating between Your Computer
and the Printer 9-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Problems with Image Position or Content 9-10. . . . . . . . . . . . . . . . . . . . . .
If the Print Is Completely Blank 9-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Output Contains Only a Partial Print 9-11. . . . . . . . . . . . . . . . . . . . . . . . .
If the Image Is Clipped 9-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If a Long-Axis Print Is Clipped 9-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Entire Image Is in One Quadrant of the Correct Printing Area 9-13. . . . .
If the Image Is Unexpectedly Rotated 9-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Print Is a Mirror Image of Your Drawing 9-13. . . . . . . . . . . . . . . . . . . . . .
If the Print Is Inaccurate 9-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Print Is Distorted or Unintelligible 9-14. . . . . . . . . . . . . . . . . . . . . . . . . . .
If One Image Overlays Another on the Same Sheet 9-14. . . . . . . . . . . . . . . . . . .
If Pen Settings Seem To Have No Effect 9-14. . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Printer Produces a Black and White Print When You
Expected a Color Print 9-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If a Gray Box Appears Where an Image Should Be 9-15. . . . . . . . . . . . . . . . . . .
If the Printer Has Printed a Different Print Than the One You
Were Expecting 9-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Quality Of A Color Print Is Not as Sharp as You Were Expecting 9-15. . .
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