HP Designjet 500 Plus - Pocket Guide

front-panel error messages
Front-Panel Error Messages 37
Possibly a paper jam
1. Open window
2. Switch power off
3. Clear paper path
4. Switch power on
5. Align printheads
There may be paper jammed in the printer. (The printer has detected that a motor is
blocked and the likely cause is a paper jam; however, it may be due to some other
cause.)
Follow these steps to check the paper path, as described in “Removing Jammed
Paper” on page 3. When the jammed paper has been cleared, you are strongly
recommended to align the printheads, as they are quite likely to have become
misaligned as a result of the paper jam.
Printhead replacement not
available now. Cancel print
jobs before replacement
You have requested the printer to replace one or more printheads, but the printer is
busy printing a job and cannot honor the request now.
Either: press the Cancel key to cancel the job that is currently printing, and then
again select Replace Printheads (from the Ink system menu).
Or: wait until the job has finished printing (and there are no more jobs in the print
queue), and then again select Replace Printheads (from the Ink system menu).
Message Explanation and Action