HP Designjet 4500 Series - Quick Reference Guide

Code Short message Suggested action
problem persists, please contact your customer service
representative.
26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please try to re-install it; see
Remove an ink cartridge and Insert an ink cartridge. If the
problem persists, please contact your customer service
representative.
27:03 Restart the printer. If problem persists, call
HP support.
An error has been detected during printhead detection. Reseat
all the printheads; see
Remove a printhead and Insert a
printhead and Restart. If the problem persists, please contact
your customer service representative.
38.1:01 Stacker communication error
Check connections
No communications have been received from the stacker.
Check that the stacker is switched on and connected to the
printer. If necessary, you can remove the stacker completely
and continue printing without it (if printing has not started yet) or
cancel a half-printed job and restart. If you cancel a half-printed
job, the paper will be cut, and ejected when the stacker is
restarted.
38.2:01 Status mismatch. Reset stacker. The stacker has been switched off and on in the middle of a
print job. The job is automatically canceled, the paper is cut and
ejected.
39:01 Input rollers 1 and 2 need cleaning. Press
Enter to quit, or Cancel to continue.
See Using your printer on CD.
61:01 Wrong file format. The printer cannot
process the job.
The file format is wrong and the printer cannot process the job.
Check the graphic language setting of your printer (see Using
your printer on CD). If you are sending PostScript from Mac OS
over a USB connection, select ASCII encoding in both the
driver and the application. Check for the latest firmware and
driver releases.
61:04.1 Update system software (firmware) Even if you have the latest version installed on your printer, you
are recommended to repeat the update process to clear this
error. See Using your printer on CD.
61:08.1 File with password cannot be printed. Resend this file without password protection.
62:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with the parallel port. See Restart If
the problem persists, check for the latest firmware release.
63:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with a LAN port. See Restart If the
problem persists, check for the latest firmware release.
64:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with the USB port. See Restart If
the problem persists, check for the latest firmware release.
66:08 Please resubmit the job as the paper type
has changed
The paper type has changed since the job was submitter. The
job cannot be printed on the paper that is loaded; please
resubmit the job or change the paper.
71:03 Restart the printer. If problem persists, call
HP support.
Out of memory failure. You are recommended to remove any
unnecessary files from the hard disk using the Embedded Web
Server. See
Restart.
ENWW A front panel message 171
The problem is... (other topics)