HP Designjet 4500 Series - User Guide

Code Short message Suggested action
84.1:03 Restart the printer. If the problem persists,
call HP support.
Check that the cable between the printer and roll module 2 is
well connected.
84.2:01 Possible paper jam A paper jam has been detected in drawer 2. See A paper jam
in drawer 2 [4500].
86:01 Possible paper jam A paper jam has been detected in the platen area. See A
paper jam (paper stuck in the printer) [4000] or A paper jam
(paper stuck in the printer) [4500].
Stacker communication error. Check
connections.
No communication received from the stacker. Connect the
stacker or turn it on.
Stacker disengaged. Attach it to printer. Switch off the stacker, attach it to the printer, then switch it on
again.
Stacker full of media Remove the accumulated pile of paper from the stacker.
Stacker paper jam Remove the accumulated pile of paper from the stacker. Turn
it off and then on again.
If your printer front panel is displaying an error code which is not in the list above, try the following:
restart the printer (see
Restart) and/or check to make sure you have the latest firmware and driver
versions (see
Update my printer's firmware). If the problem persists, contact your customer service
representative.
A “printhead monitoring” message
This is not an error message. The message is displayed whenever the Printhead monitoring option
is set to Intensive. If you change the setting to Optimized, the message will not appear. See
Manage printhead monitoring.
A “printheads are limiting performance” message
This message appears on the front panel during printing when the printer has detected that one or
more printheads are not performing optimally, and so it needs to make extra passes to maintain print
quality. To eliminate this message, choose one of the following:
●
Select a higher print quality; see
Change the print quality.
●
Clean the printheads; see
Recover (clean) the printheads.
●
Use the Image Diagnostics Print to identify which printhead is causing the problem; see
How do
I... (Image Diagnostics Print topics).
An “on hold for paper” message [4500]
NOTE This topic applies to the HP Designjet 4500 Printer series only.
288 Chapter 23 The problem is... (other topics) ENWW
The problem is... (other
topics)