HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Guide

Description Recommended action
56.X ERROR
To continue turn off then on
A temporary printing error has occurred. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246.
57.XX ERROR
To continue turn off then on
A temporary printing error has occurred. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246.
58.XX ERROR
To continue turn off then on
A temporary printing error has occurred. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246.
59.BO CLEANING MOTOR ERROR
REPLACE TONER COLLECTION UNIT
This message appears for one of the
following reasons:
●
The cleaning motor is stuck.
●
The toner collection unit is full.
●
The chute at the top of the toner
collection unit is clogged.
Replace the toner collection unit. See
Replace the toner collection unit
on page 167.
59.XY ERROR
To continue turn off then on
A temporary printing error has occurred. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246.
60.X ERROR
To continue turn off then on
The tray specified by X is not lifting correctly.
X values
●
2 = Tray 2
●
3 = Tray 3
Follow the instructions on the product control
panel.
62 NO SYSTEM
To continue turn off then on
The product has an internal problem. Turn the product off and then on.
If the message persists, contact HP support.
See
Customer support on page 246.
66.XY.ZZ SERVICE ERROR
Check cables and turn off then on
The external paper-handling controller has
detected a failure.
Turn the product off and then on.
If the message persists, contact HP support.
See
Customer support on page 246.
68.X PERMANENT STORAGE FULL
To continue press OK
The product NVRAM is full. Some settings
saved in the NVRAM might have been reset
to the factory defaults. Printing can continue,
but some unexpected functions might occur
if an error occurred in permanent storage.
X values
●
0 = Internal memory
●
1 = Removable disk
Press the OK button to clear the message. If
the message is not cleared, turn the product
off, and then turn the product on.
If the message persists, contact HP support.
See
Customer support on page 246.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 187