HP Color LaserJet CP3525 Series Printers - User Guide

Product pulls from incorrect tray

Cause

Solution

You are using a driver for a different product. Use a driver for this product.

The specified tray is empty. Load paper in the specified tray.

The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine

the paper size for which the tray is configured.

The guides in the tray are not against the paper. Verify that the guides are touching the paper.

Paper does not feed automatically

Cause

Solution

Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the

checkmark button

The correct size paper is not loaded. Load the correct size paper.

The input tray is empty. Load paper into the input tray.

Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.

The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine

the paper size for which the tray is configured.

The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the

paper.

The manual-feed prompt is set to ALWAYS. The product

always prompts for manual feed, even if the tray is loaded.

Open the tray, reload the media, and then close the tray.

Or, change the manual-feed prompt setting to UNLESS

LOADED, so that the product prompts for manual feed only

when the tray is empty.

The USE REQUESTED TRAY setting on the product is set to

EXCLUSIVELY, and the requested tray is empty. The product

will not use another tray.

Load the requested tray.

Or, change the setting from EXCLUSIVELY to FIRST on the

CONFIGURE DEVICE menu. The product can use other trays

if no media is loaded in the specified tray.

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