HP Color LaserJet 4700 - User Guide

Cause and solution
Cause Solution
This printer does not support the envelopes being used.
See Supported media weights and sizes.
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output quality
Table 8-9 Output is curled or wrinkled
Cause and solution
Cause
Solution
Media does not meet the specifications for this printer. Use only media that meets the HP media specifications for this
printer. See
Supported media weights and sizes.
Media is damaged or in poor condition. Remove media from the input tray and load media that is in
good condition.
Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications. See
Printer specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Media used was not stored correctly and might have absorbed
moisture.
Remove media and replace it with media from a fresh,
unopened package.
Media has poorly cut edges. Remove media, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan media. If the
problem persists, replace the media.
The specific media type was not configured for the tray or
selected in the software.
Configure the software for the media (see the software
documentation). Configure the tray for the media, see
Configuring input trays.
Duplexing error
Table 8-10 Printer will not duplex or duplexes incorrectly
Cause and solution
Cause
Solution
You are trying to duplex on unsupported media. Verify that the media is supported for duplex printing. See
Supported media weights and sizes.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side up and the bottom of the page
feeding into the printer. For Tray 2 and optional trays, load
these media printed side down with the top of the page toward
the back of the printer.
Table 8-8 Envelopes jam or will not feed in the printer (continued)
234 Chapter 8 Problem solving ENWW