Brocade Access Gateway Admin Guide v6.1.0 (53-1000605-02, June 2008)

Access Gateway Administrator’s Guide 53
53-1000605-02
Appendix
A
Troubleshooting
This appendix provides troubleshooting instructions.
TABLE 10 Troubleshooting
Problem Cause Solution
Switch is not in Access
Gateway mode
Switch is in Native switch mode Disable switch using the switchDisable command.
Enable Access Gateway mode using
the ag
--modeenable command.
Answer yes when prompted; the switch reboots.
Log in to the switch.
Display the switch settings using the switchShow command. Verify
that the field switchMode displays Access Gateway Mode.
NPIV disabled on edge
switch ports
Inadvertently turned off On the edge switch, enter the portCfgShow command.
Verify that NPIV status for the port to which Brocade Access Gateway
is connected is ON.
If the status displays as “--” NPIV is disabled. Enter the
portCfgNpivPort <port_number> command with the 1 operand to
enable NPIV.
Repeat step for each port as required.
Need to reconfigure
N_Port and F_Ports
Default port setting not adequate for
customer environment
On Brocade Access Gateway, enter the portCfgShow command.
For each port that is to be activated as an N_Port, enter the
portCfgNport <port_number> command with the 1 operand.
All other ports remain as F_Port.
To reset the port to an F_Port, enter the portCfgNpivPort
<port_number> command with the 0 operand.
LUNs are not visible Zoning on fabric switch is incorrect.
Port mapping on Access Gateway mode
switch is incorrect.
Cabling not properly connected.
Verify zoning on the edge switch.
Verify that F_Ports are mapped to an online N_Port. See “Access
Gateway default F_Port-to-N_Port mapping” on page 51.
Perform a visual inspection of the cabling, check for issues such as
wrong ports, twisted cable, or bent cable. Replace the cable and try
again.