HP 3PAR Service Processor Troubleshooting Guide (QR483-96013, December 2012)

3 Troubleshooting Service Processor Issues
This chapter provides instructions for troubleshooting general problems that may occur with a
Service Processor (SP).
Troubleshooting IP Address Problems
Duplicate IP Address
If the wizard cannot configure the permanent IP address you entered because it is already in use:
1. Click Stop to stop the Apply Settings process and return to the Service Processor Setup wizard.
2. Click the Prev button until you reach Step 2: SP Networking.
3. Determine an available IPv4 address to use for the Service Processor, and then enter that IP
address in the IP Address text box.
4. Click Next until you return to Step 7: Apply Settings. (You do not need to re-enter any other
Service Processor settings.)
The wizard will automatically begin to apply the settings again.
“Page Not Found” Message
If the Service Processor displays a Page Not Found or similar message, the permanent Service
Processor IP address you entered is not a valid address. You must set up the Service Processor
again.
1. Restart the SP Setup wizard:
• If you are using a physical Service Processor, return to the Set IP Address wizard and set
up a new, valid IP address.
After you have set up the new IP address, use that new permanent IP address to restart
the Service Processor Setup wizard (in other words, enter the URL https://<permanent
SP IP address>/sp/SpSetupWizard.html).
• If you are using a virtual Service Processor (VSP), use the temporary SP IP address to
restart the Service Processor Setup wizard (in other words, enter the URL https://
<temporary SP IP address>/sp/SpSetupWizard.html).
2. Proceed through the Service Processor Setup wizard, re-entering your Service Processor settings.
(The Service Processor ID is already set; you do not need to reset the ID.)
8 Troubleshooting Service Processor Issues