HP 3PAR Service Processor Troubleshooting Guide (QR483-96013, December 2012)

B Service Processor Messages in SPMAINT
This appendix describes Service Processor (SP) messages in spmntlog file.
Acronyms used in this solution:
• CCA - Customer Controlled Access (formerly called Big Yellow Switch [BYS])
• CP - Connection Portal SP - Service Processor
• ST - Service Tools group
When an SP transfers (or attempts to transfer) files from the customer site to the Connection Portal,
it logs messages to the spmntlog file.
The SP message table provides the following information:
• The message that is logged in the spmntlog file
• The meaning of each message
• Remedial action that may be taken
NOTE: The following table is not an exhaustive list of the messages you may see. If you see a
message that is not on the list and that is causing a problem, contact HP Support.
Table 4 SP messages in SPMAINT
Remedial ActionMeaningMessage
If remote access is available, run a
SPLOR.
The code is doing some housekeeping
that does not require external
Initializing
If remote access is not available, send
an FE onsite to log on to the SP console
communications. If it persists beyond
30 seconds, something is probably
amiss.
and capture any errors. If the problem
persists, escalate to your HP 3PAR
Authorized Service Provider.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
The text DB on the SP failed to
produce the SP serial number, and we
gddabatch failed on get for
SP_ID
cannot continue without a serial
number. This is a logic failure and a
fatal error.
It is very unlikely that a user will
encounter this message.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
Trying to query the Communication
Controller to determine whether
Failed to get state of xfer
media. Reason:...
transfers are allowed. This issue results
from a logic failure.
It is unlikely that a user will encounter
this message.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
SPcommCtlr is not providing the
media (Ethernet or modem) that is
keyChange GetVar
varXFER_MEDIA failed...
needed to do the exchange. This is a
logic failure and a fatal error.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
Program cannot get the state of the
Customer Controlled Access (CCA),
keyChange GetVar varBYS
failed...
which indicates whether it is legal to
do transfers. This is a logic failure.
Change the CCA to allow outbound or
bidirectional traffic (depending on your
preference).
Customer Controlled Access (CCA) is
in the OFF state. Communications with
the Connection Portal are not allowed
keyChange BYS state is OFF
- sleeping for state change
in either direction, and a key
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