User Guide

26 Chapter 1 Troubleshooting
Troubleshooting
System/Warning Error
• The Line and Internal Code do not provide much information, but are useful in the case of
escalating a problem to the division (different internal error codes can point to the same error code
(e.g. 01.10:10)).
• Media Usage (in square meters) and Date (from the Printer’s Internal Clock (RTC)) help you to
understand if the Printer has been used (media usage) and how much time has passed since the last
error.
Printhead Error Log
• Printheads ago: History of the last three Printheads used (’0’ represents the current Printhead used).
• Status:’0’ = Working,’1’ = No Pen Detected,’2’ = Replace,’4’ = Reseat,’8’ = Remove.
• % Ink Used: Percentage of the Warranty life (1000cc).
• Error Code: Specific error code generated by the Printer when the Printhead has been replaced.
• Max Recovery:
• 0: No manual Printhead recovery has been performed on the Printhead.
• 1 or higher: At least one Printhead recovery has been performed.
Calibrations Status
This page contains the following information:
• General Calibrations (performed by Service Engineers).