HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 9 Display .................................................................................................................................................. 9 Buttons and speakers ....
WLAN module .................................................................................................................... 44 Hard drive .......................................................................................................................... 46 Memory module ................................................................................................................. 48 6 Removal and replacement procedures for Authorized Service Provider parts .....................................
Determining the BIOS version ......................................................................................... 101 Downloading a BIOS update ........................................................................................... 101 Using Advanced System Diagnostics ............................................................................................... 102 9 Specifications ....................................................................................................................
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1 Product description Category Description Product Name HP ENVY 15 Notebook PC Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ HP ENVY TouchSmart 15 Notebook PC Processors ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-5350M 2.90 GHz processor (turbo up to 3.
Category Description Processors (continued) ● Intel® Quad Core® i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W) ● Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.
Category Description Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeon HD 8450G graphics (only on computer models equipped with an AMD A6 processor) ● AMD Radeon HD 8350G graphics (only on computer models equipped with an AMD A4 processor) Computer models equipped with an AMD processor Computer models equipped with an Intel
Category Description Graphics (continued) Internal graphics: ● Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ Intel HD Graphics 4600 on computer models equipped with a Quad Core processor Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB×16 DDR3 1 GHz×8PCs) ● nVidia N14P-GV2 GeForce 740M with 2048 MB of dedicated video memory (128 MB×16 DDR3 1 GHz×8PCs) ● N15S-GT GeForce 840M with 2048 MB
Category Description Memory Two customer-accessible/upgradable memory module slots Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Support for DDR3L (1600 MHz) dual channel Support for up to 16834 MB of system RAM in the following configurations: ● 16834 MB (8192 MB×2) ● 12288 MB (8192 MB+4096 MB) ● 8192 MB (8192 MB×1, 4096 MB×2) ● 6144 MB (4096 MB+2048 MB) ● 4096 MB (4096 MB×1, 2048 MB×2) Support for Intel Rapid Start Technology (select
Category Description Audio and video Quad speakers Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Subwoofer Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ Wireless Integrated wireless local area netw
Category Description Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audioout (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.
Category Description Security (continued) ● Operating system Preinstalled: Windows 8.
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs.
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Operating system key For Windows computer models, this key returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the key again will return you to the previous screen.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Item Component Description (1) Security cable slot Attaches an optional security cable to the computer.
Item Component Description (2) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. (4) USB 3.0 charging port Connects an optional USB device.
Right side Item Component Description (1) Audio-out (headphone) jack/Audioin (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom Item Component Description (1) Service door Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, refer to Bottom on page 16. ● Service label—Provides important information to identify your computer.
Component 18 (4) Model number (select models only) (5) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components Computer major components 19
Item Component Spare part number (1) Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly 720550-001 15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly 720549-001 15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly 720552-001 15.6 inch (39.
Item Component Spare part number For use in the United States 720244-001 Keyboard with pointing stick (includes pointing stick cable) For use in the United States 720242-001 For use on computer models equipped with an Intel processor in France 720242-051 For use on computer models equipped with an Intel processor in Italy 720242-061 (5) Keyboard shield 720544-001 (6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board, TouchPad, and cables) 722972-001 (7) Fingerprint
Item (12) Component Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system 720565-001 For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material) 741653-001 For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the W
Item (13) Component Spare part number AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache, DDR3, dual core, 35 W) 713550-001 AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB L2 cache, DDR3, dual core, 35 W) 713549-001 Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.
Item (20) Component Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only) 724935-001 Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor) 717384-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 720535-001 (2) Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets) 720548-001 (3) Webcam/microphone module (includes webcam/microphone module cable and double-sided adhesive) 720273-001 (4) Display panel: 15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel 720557-001 15.6 inch (39.
Mass storage devices 26 Item Component Spare part number (1) External DVD±RW Double-Layer with SuperMulti Drive 659940-001 (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5 TB, 5400 rpm, 9.5 mm 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor) 669300-001 500 GB, 5400 rpm, and 7.0 mm 683802-001 1 TB, 5400 rpm, +8 GB NAND hybrid, 9.
Item Component Spare part number 512 GB SSD (for use on computer models equipped with an Intel processor) 749762-001 Hard Drive Hardware Kit, includes: 720545-001 (3) Hard drive bracket (4) Hard drive connector cable (5) mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD) 24 GB 720564-001 Miscellaneous parts Component Spare part number AC adapter: 120 W HP Sli
Component Spare part number Screw Kit 720560-001 Counterbalance weight 720547-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83 m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83 m) 490371-021 Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black, 1.
Spare part number Description 676521-001 1 TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001. 683802-001 500 GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001.
30 Spare part number Description 720242-051 Keyboard with pointing stick for use on computer models equipped with an Intel processor in France (includes keyboard cable and pointing stick cable) 720242-061 Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable) 720244-031 Keyboard with backlight for
Spare part number Description 720244-FL1 Keyboard with backlight for use on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 720273-001 Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive) 720532-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 720533-001 Display enclosure 720534-001 Base enclosure (includes 4 rubber feet, battery lock latch, ba
32 Spare part number Description 720561-001 Rear speakers (includes cables and 4 rubber isolators) 720562-001 Front speakers (includes cables and 4 rubber isolators) 720563-001 Subwoofer (includes cable and 3 rubber isolators) 720564-001 24 GB mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD 720565-001 System board for use on computer models equipped with the In
Spare part number Description 723372-001 Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes 2 cables) 723521-001 Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W; includes replacement thermal material) 723522-001 Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.
34 Spare part number Description 746449-601 System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material) 747375-001 Hard drive, 1.5 TB 5400 RPM SATA RAW 9.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-001 6 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Service door Description Spare part number Service door 720555-001 Before removing the service door, follow these steps: 42 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 41). 1.
mSATA SSD NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 24 GB 720564-001 Before removing the mSATA SSD, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
3. Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the mSATA SSD. WLAN module Description Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only) 724935-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 41). 5. Remove the service door (see Service door on page 42). Remove the WLAN module: 1. Identify the WLAN module (1). 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. 3.
Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1.5 TB, 5400 rpm, 9.5 mm (select models only) 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor) 669300-001 500 GB 5400 rpm 9.5 mm 683802-001 1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm 731999-001 750 GB, 5400 rpm, +8 GB NAND hybrid, 9.
3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
Reverse this procedure to install the hard drive. Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 48 1.
6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.) 3. Remove the RTC battery. NOTE: Step 4 applies only to computer models equipped with an Intel processor. 4. 52 Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board.
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
3. Remove the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service door (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 4. 54 Remove the base enclosure.
Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The non-touchscreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly 720550-001 15.6 inch (39.
4. 56 Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7).
5. Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge 6. Open the display hinges as far as they will open (1).
7. Remove the display assembly (2) from the computer. 8. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720559-001. b.
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 9. If it is necessary to replace the display hinge cover: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2). The display hinge covers are available using spare part number 720548-001.
10. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. b. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel) and 720556-001 (15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel). 11.
b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 12. If it is necessary to replace the display hinges and brackets: a. Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure. b.
d. Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. 13. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. Release the webcam/microphone module cable (1) from the clips and routing channel built into the left and top edges of the display enclosure. b.
b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) c. Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Fan Description Spare part number Fan (includes cable) 720235-001 Before removing the fan, follow these steps: 1. Turn off the computer.
3. Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: 64 The system board spare part kit includes replacement thermal material.
Description Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system 720565-601 For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system 720565-501 For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system 720565-001 For use on co
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 41), and then remove the following components: a. Service door (see Service door on page 42) b.
Remove the system board: 1.
2.
3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory. 4. Following the 1 through 8 sequence stamped into the heat sink, loosen the eight Phillips PM2.0×11.
5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with UMA memory. 6. 72 Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
7. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. 1.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.
Description Spare part number Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0 MB L3 cache, 37 W; includes replacement thermal material) 738201-001 Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W; includes replacement thermal material) 737328-001 Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 723372-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 720554-001 Before removing the connector board, follow these steps: 1. Turn off the computer.
4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. 6. Lift the right side of the connector board (2) until it rests at an angle. 7. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board.
Power connector cable Description Spare part number Power connector cable 720537-001 Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 720538-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer.
Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow these steps: 86 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the front speakers: 1. Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. 3. Remove the front speakers (3). NOTE: The front speakers includes four rubber isolators (4). These isolators are crucial to the performance of the front speakers. Reverse this procedure to install the front speakers.
TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the TouchPad bracket (2). 3. Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad. 5. Lift the rear edge of the TouchPad (4) until it rests at an angle.
6. Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad.
Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 41), and then remove the following components: a. Service door (see Service door on page 42) b.
3. Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield (4). The keyboard shield is available using spare part number 720544-001. 94 4. Partially open the computer. 5. Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. 6.
9. Remove the keyboard (3). Reverse this procedure to install the keyboard.
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 98. 2. b. Hard drive c.
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
9 Specifications Computer specifications Metric U.S. Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.69 to 2.79 cm 0.67 to 1.10 in Weight 2.20 kg 4.85 lbs Dimensions HP ENVY TouchSmart 15 Notebook PC HP ENVY 15 Notebook PC Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
15.6 inch (39.80 cm) display specifications Metric U.S. Height 19.35 cm 7.62 in Width 34.42 cm 13.55 in Diagonal 39.49 cm 15.55 in Number of colors 262144 Contrast ratio 500:1 (typical) Brightness FHD: 300 cd/m2 (nits), HD: 200 cd/m2 (nits) (typical) Dimensions Pixel resolution Pitch FHD: 0.179 × 0.179 mm, HD: 0.252 × 0.252 mm Format FHD: 1920 × 1080, HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED Total power consumption (@ 32 x 32 mosaic) FHD: 7.
Logical blocks Disk rotational speed Operating temperature 1. 5 TB, 5400 rpm* 1 TB, 5400 rpm* 750 GB, 5400 rpm** 640 GB, 5400 rpm** 500 GB, 5400 rpm** 2,930,277,168 1,953,525,168 1,465,149,168 1,250,263,728 976,773,168 5400 rpm 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
10 Windows – Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 108. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 108.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
11 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using an optional external DVD±RW optical drive.
To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list. NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local Folder, and then click the Choose Folder button.
3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. 4. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 15 AC adapter, spare part numbers 27, 29 action keys 11 Advanced System Diagnostics using for Ubuntu Linux computer models 102 antenna locations 9 removal 62 spare part number 25, 31, 63 Antenna Kit, spare part number 25, 31 audio, product description 6 audio-in jack 15 audio-out jack 15 B backups for Ubuntu Linux computer models 111 for Windows computer models 106 personal information for Ubuntu Linux computer models 112 base enclosure removal 53 spare part number 23, 31, 53 batter
fingerprint reader board removal 85 spare part number 21, 31, 85 fingerprint reader light 12 fingerprint reader, location 10 fn key 11 front speakers removal 86 spare part number 23, 32, 86 G graphics, product description grounding guidelines 36 guidelines equipment 39 grounding 36 packaging 38 transporting 38 workstation 38 3 H hard drive precautions 36 product description 5 removal 46 spare part numbers 24, 26, 28, 29, 46 specifications 104 hard drive bracket illustrated 27 removal 47 hard drive connect
minimized image creating for Windows computer models 108 minimized image recovery for Windows computer models 108 model name 1 mSATA SSD product description 5 removal 43 spare part number 27, 32, 43 mSATA SSD drive spare part number 24 mute light 12 N network jack 15 num lk key 11 O operating system key 11 operating system, product description 8 optical drive precautions 36 spare part number 26, 28 original system recovery for Windows computer models 108 P packaging guidelines 38 plastic parts, service cons
rubber feet removal 53 spare part number 53 Rubber Kit, spare part number 23, 31 S Screw Kit, spare part number 28, 31 security cable slot, location 13 security, product description 7 serial number 17 serial number, computer 17 service considerations cables 36 connectors 36 plastic parts 35 service door location 16 removal 42 spare part number 24, 31, 42 service labels locating 17 serviceability, product description 8 Setup Utility changing the language for Ubuntu Linux computer models 99 displaying system
